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Tesla Service

Discussion in 'Belgium and the Netherlands' started by Henny, Apr 23, 2014.

  1. Henny

    Henny New Member

    Apr 23, 2014
    The Netherlands
    I'm driving a model S P85+ since januari 2014and like to share some experiences.
    First of all: I'm really statisfied with my S.
    But the main thing I want to bring under attention is the service provided by Tesla, and especially the srevice in Amsterdam:

    My contact at Tesla Amsterdan is Machiel and he's a perfect symbol for Tesla service:
    in the few times I spoke and met him he's not only doing a fabulous job but he manages to give you a perfect customer feeling!

    First I had al question about some noise in my S and this resulted in a new motor. The car was brought to Amsterdam to do the investigation I got another S for use and in the evening Machiel brought my S back to me at my homeadress!! Even that is was late and after businesshours he took all the time to answer all my questions!
    We made an appointment for the change of the engine and that day Machiel cam to collect my S and brought me an spar S. But even more enjoying was the fact that the noticed one of my wheels wasn't properly mounted(change from winter to summer!) Because of this the bolts and even my brakes were damaged!! In the evening he returned my S and took the replacement S with him.

    Under service/coulance everything was fixed!!!

    Yesterday I had a flat tire. I had some problem contacting Tesla Roadservice(becuase of a telephone misfunction) so finally I contacted Amsterdam. Marlou helped me wonderfull. They picked up my S and in the evening I was first called by Machiel(I wasn't able te answer his call) and later by Tesla Amsterdam: they delivered my S at the place where I was!!

    This is wat I cal SERVICE.(with a capital S)
    My compliments
  2. PaulusdB

    PaulusdB Mayor Gnomus Vintage Limb

    Jul 12, 2013
    Mooi verhaal, Henny. En welkom hier.

    Ik heb vergelijkbare ervaring met SC Amsterdam.

    Je mag hier trouwens gewoon Nederlands gebruiken.
  3. Suntronics

    Suntronics P267 VIN17995

    Aug 5, 2011
    Sc brussels ben ik ook zeer tevreden van. Iedereen doet zijn uiterste best om u zo spoedig mogelijk te helpen.
  4. ebullio

    ebullio Active Member

    Mar 13, 2013
    Rotterdam, Netherlands
    Viel mij ook op dat toen ik road Side assistance belde en optie 1 (road site assistance) indrukte, ik iemand aan de lijn kreeg die vertelde dat ik het verkeerde nr gekozen had!

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