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Tesla Service

Discussion in 'Model S' started by bikeandsail, May 13, 2015.

  1. bikeandsail

    bikeandsail Member

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    I am a reservation holder for a Model X. This note is for current model S owners to respond to. I have talked with the local Tesla showroom/service center in Cleveland and wanted to see if what I understood is what owners have experienced.

    I asked about storage of winter tires and wheels - answer: The will store for $60 annually. I did not get the price for changeover from winter to summer.

    The following answers were applicable whether you got the service contract or did not.

    I asked about tire rotation - answer: Tesla does that with no charge

    I asked about car washes - answer: Tesla does that with no charge

    Any other experiences you would like to share relative to service?

    Ron
    Future X owner
     
  2. invisik

    invisik Member

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    I believe it was $68 for winter to summer wheel swap for me in Minneapolis, including valet and them picking up and dropping off the wheels in my basement. So awesome.

    -m
     
  3. Rockster

    Rockster Active Member

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    I didn't know that they would store tires and wheels. That's interesting. The accessory order page for the winter tire package even speaks to their inability to store the purchased package: "Note: Due to storage space limitations, Tesla Motors Service Centers will not be able to store wheel and tire set online orders. The wheel and tire sets should be picked up from your local Service Center if an installation appointment is not scheduled shortly after the order is placed. Thank you for your understanding."

    They should update their order page to explain that they will store your unused tire/wheel set for $60 annually. I'm sure a lot of people would be happy to know that.
     
  4. invisik

    invisik Member

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    I don't think they universally store the wheels... I know Minneapolis is out of space, I think that's why they pick them up from my basement.

    I'd gladly pay the $60 though.

    -m
     
  5. befcomet

    befcomet Member

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    Cleveland, OH
    The service center in Cleveland is currently storing my winter wheel and tire set-up, at that $60 per year cost, as you've described. We've found the Cleveland service center to be stellar, all around. They're a great group to work with! They always offer to pick up/drop off our cars for us (even though we never take them up on it - we live close enough that it's not necessary), and the cars are always spotless when we pick them up.
     
  6. bikeandsail

    bikeandsail Member

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    Any comments - true or not - on the below?

    Ron

    The following answers were applicable whether you got the service contract or did not.


    I asked about tire rotation - answer: Tesla does that with no charge

    I asked about car washes - answer: Tesla does that with no charge


     
  7. Brass Guy

    Brass Guy Member

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    Stoughton, MA
    IIRC:
    The first tire rotation is complimentary.
    If you pay for periodic service (one-off or service plan), tire rotation is included with service.

    Less sure of this:
    Service centers will swap your winter/summer tire sets if you purchased the extra set from Tesla.

    The Watertown SC has had "tire swap cookout" events. I attended one to meet a few other owners and have a bite to eat, but didn't have a winter set at the time.
     
  8. capt601

    capt601 Vin02324

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    Living in SoCal where tire swap is not needed, I find this absolutely amazing service for those that need it. I've never heard of any other auto manufacturer doing this. Is tesla alone with this service?
     
  9. alin3

    alin3 Member

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    Chicago, IL
    It's dealership dependent. My local Porsche and Audi dealers store my winter tired and wheels. My Audi store doesn't even charge for the service and stores my Q7 and R8 winter wheels/tires and stores the summer wheels during the winter.
     
  10. Patrick W

    Patrick W Member

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    My DS said 2 to 3 weeks but it only took a few days. In fact the original estimated delivery date was today (the 13th) but i took delivery the end of last month.

    I guess they're like Apple: Under promise, over deliver. :)
     
  11. JakeP

    JakeP S P4996 / X P6028

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    Ditto on this, they are fantastic. I am heading over next week to get my summer tires replaced, and get an alignment after hitting a rim-denting pothole in late March. They would have sent a Ranger with a loaner to my house, but I wanted to visit Cleveland to see the new colors on some P70Ds.
     
  12. bikeandsail

    bikeandsail Member

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    Does your service center offer free car washes?
     
  13. liuping

    liuping Active Member

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    They wash mine whenever it's in for service, you can't just drop it off for a wash whenever it's dirty :)
     
  14. bikeandsail

    bikeandsail Member

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    The reason I asked about free car washes was the Cleveland service center said they would wash it if just dropped off!
     
  15. bikeandsail

    bikeandsail Member

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    Anyone had experience with a flat tire?

    How about those in states with front license plates. Did the dealer prep the car and mount the plate for no cost?
     
  16. NorCalSJ

    NorCalSJ Member

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    They will mount the front plate if you want.....I decided not too
     
  17. morbot

    morbot Member

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    Seattle
    They give you all the hardware required to do a front mount and they will install it for free if you want it. I don't think Tesla enforces it to be installed when required by state law, at least here in WA it is the law but they did give me the option of if I wanted to have it installed or not.

    I declined :)
     

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