Tesla shield business practice

[qdeathstar]

I've been waiting since August for some mats and just ran into this thread. I asked for a refund last week after reaching out a couple of times and being told it's shipping "soon" or in "1-2 weeks". My refund request was ignored and I was told once again its "going out this coming week". I couldn't wait for the mats because snow is around the corner in Toronto, so I bought a different brand on Amazon. Please Tesla Shields, refund order #2803.

Chargeback if you can…

 

[tshields]

I've been waiting since August for some mats and just ran into this thread. I asked for a refund last week after reaching out a couple of times and being told it's shipping "soon" or in "1-2 weeks". My refund request was ignored and I was told once again its "going out this coming week". I couldn't wait for the mats because snow is around the corner in Toronto, so I bought a different brand on Amazon. Please Tesla Shields, refund order #2803.

Nothing is being ignored we are just overloaded with emails. We already processed your refund yesterday. It should be reflected by tomorrow.

 

[qdeathstar]

I don’t understand what your problem is. You haven’t bought from us, you have never dealt with me, yet you make it your mission to meddle with us and to highlight our short comings and wish for our demise. Don’t you have something that’s more productive that you can you can use with your time? Why do you have to be so cynical? I would love to invite you to a phone call so you can see what we are like and not some money hungry goblin that steals money and not return them that you make us seem to be.
786-838-6897

What’s wrong with suggesting people file a charge back after they canceled their order a week ago and are still waiting for contact from you regarding a refund? Where they had to make a post on a public forum begging for a refund before they got any satisfaction. You can blame me all you like, but are you seeing what your customers are saying?

Btw, the charge back costs you nothing. They just take money that doesn’t belong to you out of your bank account.

 

[tshields]

What’s wrong with suggesting people file a charge back after they canceled their order a week ago and are still waiting for contact from you regarding a refund? Where they had to make a post on a public forum begging for a refund before they got any satisfaction. You can blame me all you like, but are you seeing what your customers are saying?

Btw, the charge back costs you nothing. They just take money that doesn’t belong to you out of your bank account.

That is 100% categorically false. They charge a 10% fee of the total purchase price and gives us points which can strip away our funding and shut us down, bad credit, pretty much anything u can think of. It hurts us tremendously. You guys have all the power tbh. If everyone called their card we would be toast. We are just super backed up right now trying to get orders sent out.

 

[qdeathstar]

That is 100% categorically false. They charge a 10% fee of the total purchase price and gives us points which can strip away our funding and shut us down, bad credit, pretty much anything u can think of. It hurts us tremendously. You guys have all the power tbh. If everyone called their card we would be toast. We are just super backed up right now trying to get orders sent out.

You have a terrible credit card processor then.

 

[tshields]

You have a terrible credit card processor then.

Shopify isn’t terrible

 

[aroncbrown]

As an update, I just received shipment notification of my Model 3 mats this morning. Order #2756.

Should be receiving them on Saturday.

 

[tshields]

As an update, I just received shipment notification of my Model 3 mats this morning. Order #2756.

Should be receiving them on Saturday.

Praise the lawd!

 

[CanadaBill]

Praise the lawd!

#2756?? Yikes!! Does that mean 2022 delivery for #3723?? M3 full set.......

 

[qdeathstar]

Shopify isn’t terrible

I have never heard for a a credit card processor reporting charge backs to creditors, or charging fees.

What is a dispute fee or dispute settlement fee?​

A dispute fee, or dispute settlement fee, is a fee your credit card processing company may charge you, in addition to the reversed funds, if it finds you at fault for a chargeback. Square never charges you an additional fee for a dispute. Many payment processing companies may disallow you from accepting credit cards entirely if you have an unusual amount of chargebacks on your account.

Does Square have dispute fees?​

No, Square doesn’t charge any additional fees for disputes

 

[tshields]

I have never heard for a a credit card processor reporting charge backs to creditors, or charging fees.

What is a dispute fee or dispute settlement fee?​

A dispute fee, or dispute settlement fee, is a fee your credit card processing company may charge you, in addition to the reversed funds, if it finds you at fault for a chargeback. Square never charges you an additional fee for a dispute. Many payment processing companies may disallow you from accepting credit cards entirely if you have an unusual amount of chargebacks on your account.

Does Square have dispute fees?​

No, Square doesn’t charge any additional fees for disputes

Oh wow thanks for the info. Do you have any suggestions on credit card processors that are compatible with Shopify

 

[tshields]

#2756?? Yikes!! Does that mean 2022 delivery for #3723?? M3 full set.......

Please give us a call when you can.
786-838-6897

 

[E30-4ME]

As an update, I just received shipment notification of my Model 3 mats this morning. Order #2756.

Should be receiving them on Saturday.

Well, I'm #2768 - hope that means I'm close! Crossing fingers...

 

[n1ck]

@tshields As I await shipping confirmation of my order #2881 floor mats, what is the status of the cargo cover potion of my order? Your website indicates arrival on 10/26 but I haven't seen an update or email and I no longer see it offered on your website.

 

[tshields]

Hi we actually got delayed in delivery by a week and will adjust the website. We just started shipping and we expect to have all orders shipped out by next week

 

[n1ck]

Hi we actually got delayed in delivery by a week and will adjust the website. We just started shipping and we expect to have all orders shipped out by next week

Thank you. I look forward to the products and completing this transaction soon.

 

[qdeathstar]

Oh wow thanks for the info. Do you have any suggestions on credit card processors that are compatible with Shopify

Switch to square. It does everything Shopify does for free…

Square vs. Shopify | Square

Compare Square vs Shopify to learn how Square meets all your business needs. Explore why Square POS has the tools to help you manage and grow your business.

squareup.com

Transparent​

We hate hidden fees and contracts. That’s why we never charge you for our POS system. You only pay when you take payment at one clear rate of 2.6+ 10¢ for tap, dip or swipe.

 

[tshields]

Switch to square. It does everything Shopify does for free…

Square vs. Shopify | Square

Compare Square vs Shopify to learn how Square meets all your business needs. Explore why Square POS has the tools to help you manage and grow your business.

squareup.com

Transparent​

We hate hidden fees and contracts. That’s why we never charge you for our POS system. You only pay when you take payment at one clear rate of 2.6+ 10¢ for tap, dip or swipe.

Thank you thank you will look into it

 

[bluestonex]

@tshields As I await shipping confirmation of my order #2881 floor mats, what is the status of the cargo cover potion of my order? Your website indicates arrival on 10/26 but I haven't seen an update or email and I no longer see it offered on your website.

Their cargo cover is just rebadged. You can get the exact same one here for way less:

Amazon.com

 

[tshields]

Their cargo cover is just rebadged. You can get the exact same one here for way less:

Amazon.com

Our brackets are improved and revised