Those brackets are 100% identical to what you were selling. show us the new design.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Tesla shield business practice
- Thread starter Calvi
- Start date
CheezyNachos
Member
Can you at least advise what order numbers are expected to be fulfilled soon? Are they done in order?
People are posting old orders that haven't gone out and orders newer than mine that have. I don't get it.
People are posting old orders that haven't gone out and orders newer than mine that have. I don't get it.
sorry about the miscommunication, the original plan was to have all 4 mats shipped together in December. Our warehouse is sending out 7 seater without the third row for some unknown reason. I found out the reason why people are not recieving their mats for the model 3 and y is because our 3PL is sending out our mats to their other warehouse location in Knoxville, TN when it was supposed to ship from SLC where all of our inventory landed over a month ago. I share all of your frustrations and will get to the bottom of this and keep you updated tomorrow.
Attachments
Last edited:
Is there anyway for you guys to provide clear timeline for when our orders will be delivered? Not responding to emails and refusing to provide refunds (I’ve asked about it a few weeks ago) is not going to work. Plus I am still waiting for you to send the correct frunk and trunk mats.
Order #2698. Sent an email already asking for the status on my order which was promised to be shipped early last week but have not gotten any update on and no reply to my email. If my order doesn't get shipped and I don't get a tracking number this week, I'd like to cancel my order please. Here's a screenshot from an update you sent back in September. I hope you guys are true to your word. @tshields
Attachments
theluckeys
Member
"Plus I am still waiting for you to send the correct frunk and trunk mats."
So it's just not me that received a frunk mat that has no way possible of fitting? Trunk mat fits and works great, but the frunk mat is collecting dust in my garage as it will not fit.
They are not. I sent this same excerpt from their website when they initially refused my refund request and I got downvoted by Teslashields. Not sure what part of their own words they disagree with.
Update: Just got on the phone with Jason. He explained to me the situation and we were able to find a solution that works best for both us with regards to my order. He explained that they have been having issues with their warehouse. I am pretty sure they are getting hammered with inquiries about their orders and, as a small business owner myself, I kinda feel for them. Based on our conversation, they seem to just be having a rough time with the overwhelming orders that they received (exacerbated by the hiccups from their warehouse) and that they want to get these mats to us quickly, probably more than we do.
I would just suggest trying again. On their email, there's a phone number you can call. If you haven't done so, just try that as well. Hope you get your refund or a solution to your order.
They just rebadge the mud flaps. You can buy the same ones for less here:
They are identical and even use the same photos. The OEM Tesla ones are the best anyway.
Attachments
This is my experience with Tesla Shields. I ordered some mats when I first got my M3 in early September knowing they wouldn't arrive for a while because I texted back and forth with Jason, the founder. What made me get antsy recently was the updates saying the mats were coming and then hearing nothing back. I emailed Tesla Shields and Jason personally called me to give me an update on the issues with items arriving piecemeal. He offered to send me older version mats to keep until the new ones arrived. I got an order confirmation for those so it'll be nice to get something to protect my car while I'm waiting since it's been so long.
I think this is just an issue of overpromising and underdelivering because all the emails were overly optimistic about timing, which has led to a sense of major disappointment. I feel for the small business owner aspect of this because they seem to be new at it but I do think Tesla Shields need to improve upon their messaging and processes. I'm still hopeful the mats will be worth the wait, but I'll report back when I receive them.
I think this is just an issue of overpromising and underdelivering because all the emails were overly optimistic about timing, which has led to a sense of major disappointment. I feel for the small business owner aspect of this because they seem to be new at it but I do think Tesla Shields need to improve upon their messaging and processes. I'm still hopeful the mats will be worth the wait, but I'll report back when I receive them.
Teslashields is great at not responding to emails and threads they actively reply in. I’ll reach out to my cc company to initiate a chargeback
Similar threads
