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Tesla Software updates - Australia

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I know because every time the silly software update “factory resets” the system I have to re-enter favourites on both wife’s and my profiles. Bloody annoying. They also didn’t come back from the cloud unlike some of the other settings (from my cloud-synced, email-based Tesla account).
I've had all my favourites disappear after an update too, but they definitely are stored in the cloud-synced account, because my favourites appeared in the Tesla service centre loaner vehicle. No idea how they get lost when an update goes wrong though.
 
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