Hi all
We are really close to pulling the trigger on a PV system with Tesla (no powerwalls) but I have some major reservations.
I love the look of their black panels with the edge skirts, something that other solar companies don't have. And my rep assures me that they can install before the end of the year to get it this tax year. (He also told me that PWs were available too.......so.......... But we decided we didn't need it and he agreed).
However, communications with them is not the best. It takes way too long to get answers from them and my sales rep is a nice guy but just don't feel like he's on top of it.
After looking at other solar companies on Yelp, many of them have 5 out of 5 star reviews however Tesla / Solar City has hundreds of awful reviews. I know that many of them have to do with leases and buying power from them, and issues with customer service and communication. However, I see many recent bad, local (SF bay area) reviews on their PV installs.
Delays on installations, not passing inspections, damage to roofs, sales reps lying about time frame, and the list goes on and on.
I wanted to see what your guys' experience was like with them on just the solar install end (no PW).
The only place I've found good reviews for them was on YouTube but those are not in the northern California area. I have 2 other company's quotes that are similar cost range, and I feel like communications would be much better with them, but I know the final install product won't look as sexy (low profile with the skirts).
I really want to feel good about going with Tesla on the PV install but am struggling given all the horrible reviews.
https://www.yelp.com/biz/solarcity-san-mateo?osq=Solar+City+Tesla
We are really close to pulling the trigger on a PV system with Tesla (no powerwalls) but I have some major reservations.
I love the look of their black panels with the edge skirts, something that other solar companies don't have. And my rep assures me that they can install before the end of the year to get it this tax year. (He also told me that PWs were available too.......so.......... But we decided we didn't need it and he agreed).
However, communications with them is not the best. It takes way too long to get answers from them and my sales rep is a nice guy but just don't feel like he's on top of it.
After looking at other solar companies on Yelp, many of them have 5 out of 5 star reviews however Tesla / Solar City has hundreds of awful reviews. I know that many of them have to do with leases and buying power from them, and issues with customer service and communication. However, I see many recent bad, local (SF bay area) reviews on their PV installs.
Delays on installations, not passing inspections, damage to roofs, sales reps lying about time frame, and the list goes on and on.
I wanted to see what your guys' experience was like with them on just the solar install end (no PW).
The only place I've found good reviews for them was on YouTube but those are not in the northern California area. I have 2 other company's quotes that are similar cost range, and I feel like communications would be much better with them, but I know the final install product won't look as sexy (low profile with the skirts).
I really want to feel good about going with Tesla on the PV install but am struggling given all the horrible reviews.
https://www.yelp.com/biz/solarcity-san-mateo?osq=Solar+City+Tesla