wiltoking
Member
Oh wow this did the trick! Just got a reply from Centerpoint that my design is approved. Now I'm following up with Tesla to push for installation. Definitely have to be your own PM on this.
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Tesla Solar in Houston & Surrounding Area’s
- Thread starter Jones1
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Oh wow this did the trick! Just got a reply from Centerpoint that my design is approved. Now I'm following up with Tesla to push for installation. Definitely have to be your own PM on this.
I emailed Center point. Thank you. They replied back to me. Last week. Tesla is giving me an accurate account and time line. Centerpoint told me it is a back log of 8-15 weeks. After application is submitted to them. I’m past 8 weeks. So I’m thinking late November. Maybe a December install now.
DrewHou
Tesla S|3|Solar+PW
Worked for me too! I just got the approval this morning after an email to centerpoint over the weekend. Followed up with Tesla but they just said they will process it in the next few days and will reach out for install date.
Love this thread!
Love this thread!
DrewHou
Tesla S|3|Solar+PW
Just finished talking with Tesla. I brought up the fact that Centerpoint had approved for install but had not updated in my account yet. They claimed that typically after the Centerpoint email comes through it can take another 10-12 business days to process on my account. I kept pushing back about how to get it updated faster and the rep finally gave in and updated my account. So now I am just waiting for the install date to be scheduled. Now I am getting excited!
DrewHou
Tesla S|3|Solar+PW
That was fast!! I now have my install scheduled for October 24th!
wiltoking
Member
They've told me the same thing, that it takes a few days, guess its time to get pushier!
DrewHou
Tesla S|3|Solar+PW
Scheduled for Oct 24th
Solar Panels 9.2kW system with 2 PW
Mine was scheduled June 23-24 and they arrived as scheduled and finished the next day
17kW and 2 PW
PTO was approved Sept 15 (almost 3 months)
My design is approved after emailing Centerpoint and my Tesla account is showing "Installation: Ready". I had a call with my advisor yesterday and he told me the scheduling team will schedule the installation date for me, he does not have the visibility into the date, is this true?
DrewHou
Tesla S|3|Solar+PW
I will say that after I spoke with the customer service chat rep and pushed for installation I received a install date on my account within a hour maybe two… maybe reach out to chat and push for a date?
I was pretty pushy with them once I knew I had all the approvals.
I tried yesterday, but the customer service chat rep told me I will be contacted once they have the date and there is nothing he can provide me. He also mention there are people ahead of my project...How did you push the chat rep for giving the date?
After chatted with the rep again, I finally got my installation date. I guess the trick is to end the chat and find another rep who is welling to help you.
DrewHou
Tesla S|3|Solar+PW
That is exactly the trick. I talked to a couple reps to get my approval and install date pushed through. Seems like some reps like to copy and paste and not really look into things and others are willing to actually help.
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