So I just got 42 solar panels and 2 powerwalls installed on Thursday and Friday. I am good with how the powerwall installation went but really disappointed with the solar panel install especially today as it's the first time I'm able to get up on my roof after they finished install. Does anyone have a number for install issues as my Tesla service advisor isn't the easiest to get in contact with and I was given no number if I were to have issues.
The first problem came up when the install team had no idea about a pest abatement for them to install even though I had added a $1500 pest abatement(netting) through Tesla to go around the solar panels due to many neighbors having pigeon nesting problems. They told me the first day that it would be done at a different time as they have never done that before. Then, they told me on Friday that actually they were going to do the install but they didn't look too thrilled about it. It definitely shows that it was their first time installing this. Unfortunately, I had to go into work on Friday evening and could not be home for the last several hours of the install(they were supposed to be done early afternoon but it turns out it took a lot longer and they finished the installation closer to 6 pm).
My next issue is they didn't install the black trim on any of the sides of my panels, only the front. I have never seen a tesla install that did not have the side panel installed. I feel that having the trim on the bottom and sides makes it look clean and distinguishes tesla from other solar installs. I am thinking either the install team didn't have all the trim on their truck or were just possibly cutting corners to get the job done quicker. Has anyone not got the trim on the sides?
The next issue is they scuffed up a couple of panels with what looks like either the paint from my rain gutters or from some metal like their ladders. They got the edge as well as in the center of the panel. Not sure if this will affect production that much but it's really disappointing to see.
The next issue is the roof tiles. They only were able to replace 8 tiles but there is plenty more they need to replace. The ones they did replace, are not the same length as the original. They said someone should be calling me when they get more tiles in but they didn't have an ETA. I hope it's not going to be too long or there might be bigger issues as it's supposed to potential rain the latter part of next week.
These are just the issues that I can see from my ladder. I have most of my solar panels on my upper roof that I can't reach or see very well so I am a little nervous about that. I understand that there are always things that can happen on an install but to spend this much money and get the final product to look like this is unfortunate.
The first problem came up when the install team had no idea about a pest abatement for them to install even though I had added a $1500 pest abatement(netting) through Tesla to go around the solar panels due to many neighbors having pigeon nesting problems. They told me the first day that it would be done at a different time as they have never done that before. Then, they told me on Friday that actually they were going to do the install but they didn't look too thrilled about it. It definitely shows that it was their first time installing this. Unfortunately, I had to go into work on Friday evening and could not be home for the last several hours of the install(they were supposed to be done early afternoon but it turns out it took a lot longer and they finished the installation closer to 6 pm).
My next issue is they didn't install the black trim on any of the sides of my panels, only the front. I have never seen a tesla install that did not have the side panel installed. I feel that having the trim on the bottom and sides makes it look clean and distinguishes tesla from other solar installs. I am thinking either the install team didn't have all the trim on their truck or were just possibly cutting corners to get the job done quicker. Has anyone not got the trim on the sides?
The next issue is they scuffed up a couple of panels with what looks like either the paint from my rain gutters or from some metal like their ladders. They got the edge as well as in the center of the panel. Not sure if this will affect production that much but it's really disappointing to see.
The next issue is the roof tiles. They only were able to replace 8 tiles but there is plenty more they need to replace. The ones they did replace, are not the same length as the original. They said someone should be calling me when they get more tiles in but they didn't have an ETA. I hope it's not going to be too long or there might be bigger issues as it's supposed to potential rain the latter part of next week.
These are just the issues that I can see from my ladder. I have most of my solar panels on my upper roof that I can't reach or see very well so I am a little nervous about that. I understand that there are always things that can happen on an install but to spend this much money and get the final product to look like this is unfortunate.