Been a long time lurker with no need to really post but this last few days has been crazy enough I figured it was worth a write about since I haven’t seen a process quite like this before.
TL;DR
Tesla cancels my solar loan four-ish months after installation and wants me to re-apply.
Timeline:
7–8-2020 - Got an email ‘Free Wall Connector With Solar and Powerwall Purchase’
7-8-2020 - Please order for 8.16kW Solar Panels and 1 Powerwall
7-8-2020 - Sent follow up email to confirm wall connector was added to order (nothing showed on confirmation)
7-9-2020 - Tesla support rep says wall connector should be added. (turns out it wasn’t when I call later about the loan).
7-17-2020 - ‘Review and Accept Your Design’, I accepted
7-17-2020 - ‘Your Solar Payment Details Are Confirmed’ loan amount $24,400.00, Docs signed
7-24-2020 - Signed loan doc (note: had to call them since equifax refuses to unfreeze my credit, long story, but I asked to confirm about the wall connector and the guy said it wasn't in the order but he'd add it.)
8-17-2020 - Requested update on project.
9-8-2020 - Tesla support advises they’re still waiting for permits (note: I checked with the county and permits were approved for a while now)
9-9-2020 - Notice PGE net metering application received
9-11-2020 - Notice PGE application needed corrections
9-18-2020 - Notice PGE net metering application received
9-18-2020 - ‘Schedule Your Installation’,
9-19-2020 - Schedule confirmation: Technicians will arrive between 7:00 AM and 9:00 AM on November 17, 2020 to install your Solar Panels.
9-19-2020 - Email survey about my experience with the install, url was expired when I clicked
9-22-2020 - PGE net metering level 1 interconnect application received
10-6-2020 - PGE net metering approved
10-7-2020 - Signed PGE docs
11-17-2020 - Solar installed (day 1 of 2)
11-17-2020 - Tesla scheduled inspection
11-20-2020 - PGE meter exchange request and inspection schedule
11-27-20 - Email from Sunlight financial with loan terms
12-1-2020 - Same email from Sunlight again but with an updated address
12-2-2020 - PTO YAY!
2-23-2021 - Email to Sunlight asking why I haven’t gotten a bill or anything.
2-24-2021 - Email from Sunlight saying “At this stage your installer has not finished submitted the documentation needed to finalize your loan. Once they submit the information, we will book your loan with your lender and you will receive further information”
3-15-2021 - Follow up with Tesla since I still hadn’t heard anything
3-18-2021 - Reply from Tesla “We have reached out to see if there is a delay with the paperwork. We will get back to you.“
3-19-2021 - Received three emails asking me to review my design.
3-19-2021 - Followed up with Tesla asking why I’m being asked to review (no reply)
3-25-2021 - Email from Sunlight “Our records show that you have requested to cancel your application for a loan through Sunlight Financial for your project with Solar City.”
3-25-2021 - Email to Tesla and Sunlight asking what’s going on
3-25-2021 - Sunlight says to ask Tesla for a new credit application
3-25-2021 - Tesla says “We reached out to our loan contact and they stated that your credit expired while waiting for the stipulation to clear. They state you will need to complete another credit application. Please feel free to contact Sunlight Financial directly for any questions about this.”
3-25-2021 - I’ve followed up with Tesla again letting them know I don’t want to do another credit inquiry.
I’ve made it clear to Tesla now that I wont be taking another credit hit for their mistake. Is that reasonable of me? I also wonder what would have happened if I just didn’t say anything. It sounds like I fell through the cracks and the Tesla team now has no idea what to do. We’re at the point where the contracts all agree on the loan, they already installed all the hardware and I’m up and generating but they just didn’t request money from the lender.
Honestly at this point I’d be fine if they wanted to come and take the panels back.
I’ll keep ya’ll updated
TL;DR
Tesla cancels my solar loan four-ish months after installation and wants me to re-apply.
Timeline:
7–8-2020 - Got an email ‘Free Wall Connector With Solar and Powerwall Purchase’
7-8-2020 - Please order for 8.16kW Solar Panels and 1 Powerwall
7-8-2020 - Sent follow up email to confirm wall connector was added to order (nothing showed on confirmation)
7-9-2020 - Tesla support rep says wall connector should be added. (turns out it wasn’t when I call later about the loan).
7-17-2020 - ‘Review and Accept Your Design’, I accepted
7-17-2020 - ‘Your Solar Payment Details Are Confirmed’ loan amount $24,400.00, Docs signed
7-24-2020 - Signed loan doc (note: had to call them since equifax refuses to unfreeze my credit, long story, but I asked to confirm about the wall connector and the guy said it wasn't in the order but he'd add it.)
8-17-2020 - Requested update on project.
9-8-2020 - Tesla support advises they’re still waiting for permits (note: I checked with the county and permits were approved for a while now)
9-9-2020 - Notice PGE net metering application received
9-11-2020 - Notice PGE application needed corrections
9-18-2020 - Notice PGE net metering application received
9-18-2020 - ‘Schedule Your Installation’,
9-19-2020 - Schedule confirmation: Technicians will arrive between 7:00 AM and 9:00 AM on November 17, 2020 to install your Solar Panels.
9-19-2020 - Email survey about my experience with the install, url was expired when I clicked
9-22-2020 - PGE net metering level 1 interconnect application received
10-6-2020 - PGE net metering approved
10-7-2020 - Signed PGE docs
11-17-2020 - Solar installed (day 1 of 2)
11-17-2020 - Tesla scheduled inspection
11-20-2020 - PGE meter exchange request and inspection schedule
11-27-20 - Email from Sunlight financial with loan terms
12-1-2020 - Same email from Sunlight again but with an updated address
12-2-2020 - PTO YAY!
2-23-2021 - Email to Sunlight asking why I haven’t gotten a bill or anything.
2-24-2021 - Email from Sunlight saying “At this stage your installer has not finished submitted the documentation needed to finalize your loan. Once they submit the information, we will book your loan with your lender and you will receive further information”
3-15-2021 - Follow up with Tesla since I still hadn’t heard anything
3-18-2021 - Reply from Tesla “We have reached out to see if there is a delay with the paperwork. We will get back to you.“
3-19-2021 - Received three emails asking me to review my design.
3-19-2021 - Followed up with Tesla asking why I’m being asked to review (no reply)
3-25-2021 - Email from Sunlight “Our records show that you have requested to cancel your application for a loan through Sunlight Financial for your project with Solar City.”
3-25-2021 - Email to Tesla and Sunlight asking what’s going on
3-25-2021 - Sunlight says to ask Tesla for a new credit application
3-25-2021 - Tesla says “We reached out to our loan contact and they stated that your credit expired while waiting for the stipulation to clear. They state you will need to complete another credit application. Please feel free to contact Sunlight Financial directly for any questions about this.”
3-25-2021 - I’ve followed up with Tesla again letting them know I don’t want to do another credit inquiry.
I’ve made it clear to Tesla now that I wont be taking another credit hit for their mistake. Is that reasonable of me? I also wonder what would have happened if I just didn’t say anything. It sounds like I fell through the cracks and the Tesla team now has no idea what to do. We’re at the point where the contracts all agree on the loan, they already installed all the hardware and I’m up and generating but they just didn’t request money from the lender.
Honestly at this point I’d be fine if they wanted to come and take the panels back.
I’ll keep ya’ll updated