When I call the support number, it directs me to the troubleshooting guide on the website. I went through that process, did the rebooting it directed me to try, and that still did not resolve my problem (1 of my 2 inverters is in a fault state and is not working). It asked that I submit my problem, and then it gave me a thank you screen, telling me that a member of the technical support team will be in touch with me within 3 days. No follow up email. Nothing in my online account that indicates I have an issue pending.....
Is this how this is suppose to work? Any chance I will actually hear from them within 3 days? Do I just sit back and wait or is there a way to be a squeaky wheel? Any way for me to get a key to what the error code means? (Solar Edge HD wave)