We agree no Lawer
Of course, there’s nothing better than “Mr/Mrs X thank you for contacting Tesla, we will open up a case file for you”
“BTW, when you purchased, the description stated it was previously repaired”
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We agree no Lawer
What winnings? The OP just wants a new Tesla like he paid for. In this case, give the Model Y to the OP after applying the devalued amount
Lots of people in big hurry to pile on Tesla. I wonder if these same people will pile on Carfax if they are found to be in error. Once again, I have seen many Carfax errors and correcting them is a Herculean effort because when you click on I agree to the terms and conditions to get a Carfax report you are agreeing that they have zero liability.
What is the build date for your car?I have been looking into upgrading my 2021 Model 3 SR+ to a Model Y. So I have been shopping my car around on the Carvana's, Vroom's of the world. My brother has the same car I do and was getting offers of 46-49k for his. So when I got mine back at 23k I was surprised. One of them contacted me stating they were not interested in buying my car because it had been in an accident where multiple airbags had been deployed. They also sent me the Carfax for it. Sure enough it showed an accident with multiple airbag deployed and that hit had hit a building on 2/27/21 and repairs were made 5/27/21. Only problem is...I took delivery from Tesla on June 10, 2021, 3.5 months after this accident.
When I bought the car they told me it had very minimal miles (Less than 500), but stayed that they were going to sell it to me as a new car but provide me a $1,700 discount for the miles driven. On my loan paperwork, the vehicle is marked as new. So I said ok and made sure to look very closely at delivery (In Houston, TX) and it was beautiful. So it appears they have sold me a car that had wrecked into a wall and had airbags blow, which has given me a 20k hit on the value. Before I connected the dots I put in a request with Carfax to have it removed because I thought it was obviously an error. I am still waiting to hear back from Carfax, but I have also sent an email to the Tesla Disputes email address detailing everything.
I have had no issues with the car and love it, I want to upgrade to a Model Y because my kids are getting a little bigger. My plan was to take my equity in the car and put it towards a Model Y. So we will see what happens, but it has definitely left a sour taste in my mouth.
Has anyone else experienced something like this? If so, how long should I expect it to take before Tesla reaches out to me from Resolutions? Its been over 24 hours now and would think something like this is deserving of elevated attention. Thanks!
I would deal w tesla first - a Lawer may want a big percent of any winnings - or money upfront - I would post on the tesla sights recommended to get their attention - keep it brief and state your giving tesla a chance to make good on their error -
Sounds it was the third party offers that were low. Did you ask Tesla about trading it in or buying it back?… when I got mine back at 23k I was surprised…
There is a big difference between missing information and manufactured information. I don't really think that OP will find that damage never happened, but best to check to be sure.I agree with making sure this isn't a Carfax error. I remember
They took $1700 off the total, it was only a couple of hundred miles max.A car with 1700 miles isn’t new.
I get that it’s a demo vehicle and hasn’t been titled, but still…it’s a used car.
Yeah, it would be too soon if you haven't verified that what Carfax reports is true. (Does Carfax list the body shop that did the work?) Have you looked for any signs of major repairs? Have you taken it to a body shop and asked them to see if it looks like it has been repaired? (Maybe they could check the paint thickness to see if it is consistent on the vehicle.)It seems beneficial to publicize my issue, but I do not want to blast Tesla too soon without giving them a chance to fix it, or like mentioned in this thread...Carfax says "my bad" and removes it.
Not yet. I am waiting for Tesla to respond.Sounds it was the third party offers that were low. Did you ask Tesla about trading it in or buying it back?
Those are good ideas, I have not taken it to a body shop. When I took delivery of the car I inspected it close like everyone on this site says to do (panel gaps, chips, rim scuffs, etc) It looked great and still does. The Carfax does not list where it was repaired, just the date. It shows I am the only owner with the first title being issued when I registered at the DMV after I purchased it. So the little hope I have of it being a Carfax error is if no one owned the vehicle before me, that means someone that worked at Tesla wrecked it. If they worked at Tesla and wrecked it, why would they report it to Carfax when they could just repair it internally and avoid an issue like this all together and keep the value high?Yeah, it would be too soon if you haven't verified that what Carfax reports is true. (Does Carfax list the body shop that did the work?) Have you looked for any signs of major repairs? Have you taken it to a body shop and asked them to see if it looks like it has been repaired? (Maybe they could check the paint thickness to see if it is consistent on the vehicle.)
Again - what is the build date of your car? It’s on a sticker in the car somewhere; most likely in the door jam. That is a super easy sort - if the build date is after the wreck shown in Carfax it would be very unusual to wreck a car that hasn’t been built yet and if its after anything is possible.
Dude...took your advice. Autocheck had the actual case number. So I did some digging and found out it was Harris County Sheriffs Office that filed the report. Went to the TXDOT website, purchased the State Accident Report. Unbelievable.Heres another relatively cheap check. Use another vin check service and see if they pull the same records. Here's a site that has carfax competitors.
The 8 Best Carfax Alternatives in 2023 |
Carfax is the most trusted service among all the available VIN history services however it is also the most expensive. Here is our compiled list of Best Carfax alternatives. If you are on a tightcheapcarfaxreport.net
Interesting that that report only says "minor damage". So it could be that only the front bumper cover needed to be replaced/repaired. (Which would likely put it under the limit that Tesla would need to disclose it.)Dude...took your advice. Autocheck had the actual case number. So I did some digging and found out it was Harris County Sheriffs Office that filed the report. Went to the TXDOT website, purchased the State Accident Report. Unbelievable.
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