As a current Volt owner and high mileage driver, I'm keeping an eye out for what I'd like to buy in the next 2 years. So as a perspective from a current non-owner, Tesla's killing the stores and test drives is, IMO, the stupidest thing they have done. I have no problem ordering on-line, however there is no way I'm buying a car that I can't sit in or drive. This would almost be akin to buying a house unseen. I don't want to have to bum a test drive from someone I don't know. I also don't want to deal with the hassles of a 7 day return when the car is connected to a loan. Therefore in my view, this decision was thought through very poorly, which creates concerns itself.
That said, according to today's reporting, Telsa has reversed course, which is a very good thing for their long term health.