Tesla Support chat option instead of phone

This will be fantastic! So many questions should really only take a few seconds or chatting to get answers, and I'm one of those weirdos that prefers to chat instead of call.

 

I just used it to schedule a ranger visit to replace a non-presenting door handle, a burned out puddle light in another handle, and the charge port (one of the LED's is failing). The rep confirmed that all 3 can be fixed by a ranger, and said he'd pass along the info to the mobile service dept, who will contact me in a few days.

 

I tried the link and did not see the circular chat icon in the bottom right hand corner. I'm going to assume it's user error (me) but if you could provide a screen shot that would be appreciated.

 

I believe the chat option is only available when service is available which is not on Sunday's any longer except for roadside assistance.

 

Worked for me @ 4:30EST today (Sunday)

 

Just tried the link! the chat icon is not showing as an icon on my screen, as it maybe too early in Las Vegas or California.

 

I also had a similar experience, where I called in but since they mentioned the chat I decided to do both. While I waited to be connected to a rep (~20min), was chatting with someone on my computer and they actually came close, but had differing answers. I was trying to see why Nav on AP wasn't showing up for me (I had assumed it was because I didn't have the latest maps, and hadn't received the promised alert saying my maps had been updated after connecting to wifi), and both the chat and the phone rep that I was eventually connected to saw that it had downloaded just a few days before. The chat person was seeing on her end that the cameras needed to finish calibrating, but the phone rep wasn't seeing any errors to suggest that. At that point I told the chat rep that I had connected to the phone and would continue the convo with the phone rep, and they were happy to have had me try them out. Turns out the phone rep and I just forgot to check the AP settings to turn Nav on AP on, so it was a quick fix, but great chance to try chat. It was really quick to connect to and will be my go to for troubleshooting unless I'm driving.

 

This feature seems to be a s*** show (IMO).

First, as others have pointed out, there's usually no link on the support page to even get to a chat.

But, seemingly randomly, if I wait long enough on that page, I'll eventually either get "chat icon" (shown above in post #6) or a rectangular window asking if I would like to start a chat that shows up in the bottom-right corner.

So maybe 4-5 times now I've gotten to that point and tried to start a chat during normal business hours, and I filled in my name, email, and subject to chat about and hit "Start Chatting", and every single time I've gotten this in response:



And, of course, hitting the "Try Again" button just recycles the same "All agents are assisting other customers" window.

WTF.

Here's an idea, Tesla... maybe like every other online customer service chat tool that's ever existed, if all agents are currently busy, just put me in a queue. How bout that? (You insufferable morons.)

 

That message means the queue is already full. Just hit try again until you get in queue

 

Woohoo! After many "Try Again" clicks, I finally got through!



Update: I was connected to a service rep about 20-30 minutes later, and they were very helpful in addressing my issue. It's just too bad that getting to that point was such a confusing and frustrating process.