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Tesla Support Fail

Discussion in 'Model S' started by Verynoice, Jan 14, 2019.

  1. Verynoice

    Verynoice Member

    Joined:
    Dec 12, 2017
    Messages:
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    Location:
    Baltimore
    I used the online Tesla support form to make a suggestion for a new Easter Egg, figuring that there might be a chance to see it implemented if it was a good one. The reply back from Tesla support clearly indicated that they didn't read my post.

    I was suggesting a Karaoke Easter Egg -- it would be fun to sit at the SuperCharger and sing along to Karaoke. This is the reply:

    Hello,

    Thank you for contacting Tesla! Please allow me to apologize for the delay in our response to this email.

    In looking over your vehicle, I do show that you did not yet receive the firmware with the option We are still rolling these out, and you should be seeing them within the coming weeks. Once they are downloaded over WiFi, they will install and this option will become available to you.

    Please visit our Support Page, which covers frequently asked questions about Tesla and your vehicle. If you have any further questions or concerns, you can reach Customer Support 24/7 at [email protected] or by phone at 1-877-79-TESLA (83752).

    Best Regards,

    XXXXX | Tesla Support
    Customer and Product Support | Tesla Support



    --------------- Original Message ---------------
    From: [[email protected]]
    Sent: 1/9/2019 7:23 AM
    To: [email protected]
    Subject: Tesla Account support email

    I would like to see an Easter Egg that does Karaoke in the car while parked...
     
    • Funny x 2
  2. MoonChou

    MoonChou Member

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    Minnesota
  3. Verynoice

    Verynoice Member

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  4. Penfold

    Penfold Member

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    Surrey
    I thought it was more about the fact that the service center replied with an answer that isn’t relevant to the question.

    You asked for Karaoke mode, they said you don’t have the latest update and it’ll will be available once you do????
     
  5. Verynoice

    Verynoice Member

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    Location:
    Baltimore
    Yeah, now it's two issues (1) if I had checked to see if the feature had been requested before posting to support, I wouldn't have bothered and (2) the main issue of support not reading the message...

    [In my reply above, I was poking fun at myself for my fail -- all while posting about Tesla's fail]
     
  6. jorobsand

    jorobsand Member

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    Nov 12, 2017
    Messages:
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    Location:
    Charlotte, NC
    Makes me wonder if Tesla is using bots for Tier 1 support. And that the bot just did its best to classify your question/request under "missing firmware".
     
  7. Jhelin

    Jhelin Member

    Joined:
    Jun 22, 2018
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    Location:
    Sweden
    Or it's not a fail at all and karaoke is really coming in the next firmware version...
     

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