Tesla support is now non existent

My Mercedes dealer is closed on the weekends, too. What is this world coming to?

 

Damn, and i thought it was just the Ford, Chevy, GM, and Toyota (etc...) service centers that closed on the weekends.

 

Considering this is Saturday morning, you must have had some issue with your car that prompted this post?

Issues generally fall into two buckets: those that render the car undriveable, and those that can wait until Monday. For the former, I'm pretty sure the Tesla Roadside Assistance line is still active 24/7.

I drive my car on Saturday and Sunday too. Put over 500 miles on the odometer last weekend. I did consider the following before the trip: in a scenario where something critical fails and the car can't be driven, it would have to be towed on a flatbed truck to the nearest service center, and we'd probably have to rent a car while it was being made driveable again, and I'd almost certainly have to take Monday off work to deal with it.

But that scenario didn't happen, and hasn't happened in 5 years of Tesla ownership. Instead, we just enjoyed the drive.

 

It is a good thing that I only had my model 3 in for service once in 33k miles then and they just happened to have a model X p90d with ludicrous as a loaner, car was ready next day after several issues addressed, can't say I have ever had a better service visit from a dealership and I've owned several new cars before this one, Mercedes and BMW

 

Maybe your trying to chat when they are still closed They operate in West Coast time

 

I agree Tesla's customer services is complete garbage. But - I'm not sure what you'd expect over a weekend. Service departments are generally closed on weekends, some are open on Saturday's for a few hours.

I'm the first one to say Tesla Customer Service is garbage -- i can't say I agree on this one though. All good though.

 

It's above the weekend closures. Getting anyone on the phone is tough at least in the last 1.5 weeks when I waited on hold for 50 minutes! I e-mailed a service concern a week ago - no response. Where is the online chat?