Hey there -
Curious how you've managed to get support with Tesla.
I picked up my Model Y in December and noticed a number fit and finish issues after the fact. Some things you can only notice after having the car for a few days such as: Sentry mode says the rear drive side window is down, when it's not. The rear driver side door pools water when closed, splashing everyone when you open the door. The front passenger side window struggles when being pulled up from 3/4 position and often the motor stops. OH and the front driver sun visor assembly fell down into the drivers view when being adjusted on day while driving.
I went through the process of documenting each one in the app and scheduling an appointment. Originally the appointment was at the Service Center in Brooklyn which is only 10min drive from me, and besides the fact that earliest appointment I could get was a month away, the location is perfect. Just last week I got an update through the app that the appointment was going to be done with the Mobile Service Tech.
Last night I checked the app for details (should I wait for the tech near the car at 9:15) - I street park in Brooklyn so these details can be relevant. But the appointment wasn't in my app anymore. Instead when I click Service I get the opportunity to schedule an entirely new appointment but no history or record of previous bookings or chat conversations show up.
What's the story? I tried calling Brooklyn service to see if I should still drive in - but they wouldn't answer the phone for any service related request. I tried chatting with the Tesla support online but it won't allow me to chat (assuming it's before hours somehow, my request to chat at 10:40am ET / 7:40am PT doesn't go through instead I'm presented with a message that says "chat agents are available between 7am and 3pm PT?).
Should I just drive the car to the Brooklyn Service Center and leave in the garage driveway?
Curious how you've managed to get support with Tesla.
I picked up my Model Y in December and noticed a number fit and finish issues after the fact. Some things you can only notice after having the car for a few days such as: Sentry mode says the rear drive side window is down, when it's not. The rear driver side door pools water when closed, splashing everyone when you open the door. The front passenger side window struggles when being pulled up from 3/4 position and often the motor stops. OH and the front driver sun visor assembly fell down into the drivers view when being adjusted on day while driving.
I went through the process of documenting each one in the app and scheduling an appointment. Originally the appointment was at the Service Center in Brooklyn which is only 10min drive from me, and besides the fact that earliest appointment I could get was a month away, the location is perfect. Just last week I got an update through the app that the appointment was going to be done with the Mobile Service Tech.
Last night I checked the app for details (should I wait for the tech near the car at 9:15) - I street park in Brooklyn so these details can be relevant. But the appointment wasn't in my app anymore. Instead when I click Service I get the opportunity to schedule an entirely new appointment but no history or record of previous bookings or chat conversations show up.
What's the story? I tried calling Brooklyn service to see if I should still drive in - but they wouldn't answer the phone for any service related request. I tried chatting with the Tesla support online but it won't allow me to chat (assuming it's before hours somehow, my request to chat at 10:40am ET / 7:40am PT doesn't go through instead I'm presented with a message that says "chat agents are available between 7am and 3pm PT?).
Should I just drive the car to the Brooklyn Service Center and leave in the garage driveway?