Tesla support no responding, "escalate with executive" not responding. What can be done?

[r1200gs4ok]

Nah this claim deserves to be heard in a big cabin

wonderful auto-correct...........s/b: claims

 

[KalJoMoS]

There is actually Service Bulletin available for 2015-2018 Model S and Model X

https://static.nhtsa.gov/odi/tsbs/2019/MC-10168253-9999.pdf

 

[David.85D]

Cool. Thanks for posting the SB.

I found it funny that all the bolt sizes are metric but they are specifying fractional inch drill bits. They do make metric drill bits ...

 

[rshields89]

Hello, I brought my car to Brooklyn Tesla Service, because my driver seat started to rocking (like it got loose) after Technician dublicated the issue, he said it's a "normal wear and tear" and that Tesla seat can start moving after a certain time if the driver is heavy. They refused to do anything.

Now I'm trying to contact support and filled the form "escalate with the executive" and for more than a week, nobody is responding at all, not a single response.
How is that possible? What is going on? What can be done?

Thanks.

I gotta ask, how 'heavy' is the driver that is driving on this troublesome seat? If it was a 350+ pound NFL lineman throwing themselves in and out of the car all the time, Tesla service may have a point! Either way I'm sorry you're having to deal with this.

 

[P100D_Me]

I found it funny that all the bolt sizes are metric but they are specifying fractional inch drill bits. They do make metric drill bits ...

But the feeling towards Metric in the US is on par with communism , best to stick with horse and cart measurements for the technicians