... or should I title it Non-existing test drive experience!
About a week or so ago I went online (Schedule a Test Drive | Tesla) to schedule an 11:00AM Touchless test drive for the Model Y and chose the Short Hills Mall as the location. I received both an email confirmation and a text message from an SA providing information where to go, etc. on the day of. Flash forward to yesterday AM (Saturday) and I arrive to the parking deck early as instructed where they had 3 Teslas hooked up to charging cables and thank goodness one of them was a MY. I was getting very excited.
In preparation over the week I went online to learn how to operate the vehicle and watched various YouTuber's experiences with Touchless test drives... Needless to say these Teslas had no QR codes or anything touchless like these reviewers went though. All of the vehicles were locked as well. Ok fair enough. I called the 973 number from the SA and no one answered. OK. I wait 10 minutes and call again; no answer. I figure let me go and meet someone inside the Tesla showroom - so I walk into the mall to the Tesla store and it's all dark with doors locked; no one's home. Starting to get a bit peeved I call again and no answer. I return to my car and text the SA that no one is at the store nor is there any mechanism to get into the Tesla and no one answers the text. I call Springfield SC in an attempt to get a salesperson to at least advise "Hey, no one's at Short Hills can you help?" and also no answer there! I waited about 15 more minutes and then left very disappointed.
When I got home I sent an email reply to the Tesla confirmation email (which goes to the Short Hills SA email) and probably an hour or so later an SA [a guy named Yuri (sp?)] leaves me a voicemail stating "We are very sorry and had a staffing issue...etc." WTF?? Nevermind me, but I wonder about all the others who had a scheduled drive that day after me too?? Poor people.
Anyway, thought my story might be helpful to anyone soon going to the Mall to get a drive in. NOT a very good way for Tesla to start a relationship with a WILLING AND ABLE customer. Now I need to go back online and schedule another test drive... this time I am using Springfield...
UPDATE: As of this afternoon (7/18) the Tesla test drive website is hanging after selecting Model Y... gonna have to try again tomorrow or something.
About a week or so ago I went online (Schedule a Test Drive | Tesla) to schedule an 11:00AM Touchless test drive for the Model Y and chose the Short Hills Mall as the location. I received both an email confirmation and a text message from an SA providing information where to go, etc. on the day of. Flash forward to yesterday AM (Saturday) and I arrive to the parking deck early as instructed where they had 3 Teslas hooked up to charging cables and thank goodness one of them was a MY. I was getting very excited.
In preparation over the week I went online to learn how to operate the vehicle and watched various YouTuber's experiences with Touchless test drives... Needless to say these Teslas had no QR codes or anything touchless like these reviewers went though. All of the vehicles were locked as well. Ok fair enough. I called the 973 number from the SA and no one answered. OK. I wait 10 minutes and call again; no answer. I figure let me go and meet someone inside the Tesla showroom - so I walk into the mall to the Tesla store and it's all dark with doors locked; no one's home. Starting to get a bit peeved I call again and no answer. I return to my car and text the SA that no one is at the store nor is there any mechanism to get into the Tesla and no one answers the text. I call Springfield SC in an attempt to get a salesperson to at least advise "Hey, no one's at Short Hills can you help?" and also no answer there! I waited about 15 more minutes and then left very disappointed.
When I got home I sent an email reply to the Tesla confirmation email (which goes to the Short Hills SA email) and probably an hour or so later an SA [a guy named Yuri (sp?)] leaves me a voicemail stating "We are very sorry and had a staffing issue...etc." WTF?? Nevermind me, but I wonder about all the others who had a scheduled drive that day after me too?? Poor people.
Anyway, thought my story might be helpful to anyone soon going to the Mall to get a drive in. NOT a very good way for Tesla to start a relationship with a WILLING AND ABLE customer. Now I need to go back online and schedule another test drive... this time I am using Springfield...
UPDATE: As of this afternoon (7/18) the Tesla test drive website is hanging after selecting Model Y... gonna have to try again tomorrow or something.
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