I missed that you had the 10-30. I only got one email, but that probably explains it. The email said 14-30's will go out in a "couple of weeks", but the other 2 will take 3 months (see post #9, above). We'll probably get 10-30 emails then.
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Tesla to Start Producing 10-30 and 6-50 Again
- Thread starter supratachophobia
- Start date
Well I doubt they are going to send Supratachophobia 30+ 14-30 adapters, and in any case he shouldn't have to spend money and time packing up and shipping adapters because of Teslas mistake and stupid policy. And then for my 10-30 adapter I no longer have the contact information for the person I got it from.
Why should my safety be dependent on the kindness of some third-party?
I think with this one Tesla will learn something about recalls and end up changing their policy.
That is not acceptable. If I bought my adapter from Craigslist or something, and that person is no longer contactable, then I should still be able to get the adapter replaced by Tesla. I recommend anyone in this situation file a complaint with the NHTSA about the recall process. It IS a safety recall, after all.
@Az_Rael I agree, and was thinking about that, but I figured I would give Tesla a little time to revise their policy. (That and the NHTSA hasn't listed the recall yet.) That would be like Toyota saying: "I'm sorry you didn't buy your car from us, so to get your deadly airbags replaced you will have to get the original purchaser to bring the car in for the recall work." Um, NO!
If in a week or so if Tesla hasn't changed their policy I will file a complaint with the NHTSA to encourage them to re-think the policy.
SageBrush
REJECT Fascism
The Tesla recall says they will do exactly that.
I don't see having to go through the 3rd party vendor you bought the doodad from as being outrageous. And if I was actually concerned about safety, rather than just throwing the word around as a political leverage point, I would just get the swap done expeditiously through Supratachophobia.
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But I didn't deal with a vendor I just dealt with a random helpful person. What if that person refuses to give you the adapter that Tesla ships them because they are just going to sell it on eBay? What if they are unreachable? What if they died? Again: That would be like Toyota saying: "I'm sorry you didn't buy your car from us, so to get your deadly airbags replaced you will have to get the original purchaser to bring the car in for the recall work." Um, NO!
And we don't know if Tesla is going to sell the new revision of adapters after the recall. (I assume they would order extra and then put them up for sale, but who knows.)
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HankLloydRight
No Roads
I really don't understand why it isn't as simple as "bring in bad one, we give you good one"?
CmdrThor
Active Member
If they expect to get the old adapters back, sending the new ones to the original purchaser who may no longer possess the old adapter seems like a really poor decision. I bought a 14-30 at my service center who got it transferred from another service center for me. I did not get the recall email so I assume I am not currently on their list for a replacement. I've only used mine once though so I'm sure I'm not high on the replacement list.
It is more proactive, and convenient, for people if Tesla ships them directly without needing them to request it. People may end up with replacements before they even knew there was a recall. However, over the counter exchange, or some other process, needs to be an option for people that didn't buy the adapters directly.
Bingo! They will likely need more adapters than they sold if they continue to go down this route. (But probably not enough to be significant.)
What did they say when you told them you no longer have the contact info for the person you bought it from? That might be a good red flag for them that they need to have a policy for 2nd hand owners.
Because if it truly is a safety recall, this isn't how you primarily handle it. You contact the manufacturer if they haven't contacted you already. Then they verify you are affected, and then a replacement is shipped out and you return the supposed defective unit to them at their cost. The trick is to make it as least inconvenient as possible. The way it is now creates a lot of people falling through the cracks, including 2nd hand owners, owners that aren't owners anymore, customers that found genuine adapters through alternate means, etc.
As with many things Tesla, I think their heart truly is in the right place, they are just having trouble communicating properly. I trust it will sort itself out. If not, @SageBrush can help me pack up all the adapters I'm going to get.
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Thank you, I would not call myself a vendor in this case. Just someone who wanted to help.
I haven't heard back yet. Which is probably a good thing. (They replied quickly to my first inquiry.)
SageBrush
REJECT Fascism
Did you sell the adapter to Mike, or to other people ? Did you intend to profit from the transactions ?
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SageBrush
REJECT Fascism
Did you buy multiples of the adapter with the intent to sell them ?
I'm not lying. I didn't work with a vendor. (But I guess that depends on which definition you use.)
While I have the contact information for supratachophob, who I got my 14-30 adapter from, I do not have the contact information for the person I bought the 10-30 adapter from.
I can tell you haven't been involved in any safety recalls. In a safety recall it doesn't matter how/where you got the product the manufacturer has to repair/replace it. (Yes that is right, if you stole a recalled product they still have to repair or replace it.)
Didn't @Bjorn order, like, 15 Chademo adapters from the referral rewards to give to people around him? Does that mean if there was a recall on that adapter or if an adapter needed a firmware update, he would have to handle it personally? Just curious.
Zero intent to profit. Might have even lost a few bucks on bubble wrap.
I would assume someone accidentally communicated it the first way, so as to weed out people who may claim to have a faulty adapter when they don't actually have one and they are trying to get a free one.
Not sure if I should like or dislike that post. (I dislike that you might have lost money, I know it took a lot of your time.)
But at least you probably got a free meal for all of your work.
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