Tesla trip not working

[Shelburne]

My wife and I are planning to take our 2021 Tesla M3LR from Western MA to Los Angeles later this year. I went to the "Go Anywhere" page on Tesla.com several days ago. I selected my car model, then my starting point and end point, and waited, and waited and waited, but nothing happened. I had the same problem just now when I tried to do this again. When I first got the car in 2021 this page on the Tesla website worked fine. Has anyone else had issues like this? And, yes, I know I can use A Better Route Planner to plot my route, but right now I want to know what's wrong with Tesla's "Go Anywhere" feature.

 

[marcham]

Seems to work fine. Have you tried clearing your cookies or from another computer?

 

[Shelburne]

I've tried it from my laptop and desktop. I'm not a computer pro, so why would clearing my cookies be a possible solution and do you know how to do that on a Mac?

 

[LoudMusic]

I've had that page do all kinds of goofy things, and eventually gave up on using it. I now use the car's built in navigation and A Better Routeplanner for this kind of planning. Some people really like EV Trip Planner .

If you want the most accurate prediction I recommend charging your car to about 90% at home and putting your destination in the navigation.

A Better Route Planner is a good alternative on your computer. A lot of people use it for a quick estimate and expectation of what their route would be.

That said, the Tesla trip planner just worked for me. This isn't a Mac web browser technical support forum, but I agree with marcham - clear cookies, restart your browser, try a different browser ... but the Tesla tool is very limited in comparison to other options.

 

[EVRider-FL]

I've tried it from my laptop and desktop. I'm not a computer pro, so why would clearing my cookies be a possible solution and do you know how to do that on a Mac?

Sometimes websites get messed up by stale data stored in cookies. See this article for instructions for removing them: Manage cookies and website data in Safari on Mac

 

[KenC]

I just checked on my Mac. No issues. Maybe, check under Safari's settings for the website. You can access that up under the Safari menu or if you have a Settings wheel in the app's menubar. Maybe unchecking "Enable Content Blockers" for the website will help. So, did a quick comparison and the Tesla planner is showing 54hrs to go from Shelburne to LA, while ABRP is showing 47hrs. The Tesla planner is not all that precise.

 

[LoudMusic]

So, did a quick comparison and the Tesla planner is showing 54hrs to go from Shelburne to LA, while ABRP is showing 47hrs. The Tesla planner is not all that precise.

I think the Tesla planner pads charging time by about 5 minutes, and has the driving speed be at or BELOW the posted speed limit. I have my ABRP speed set to 110% the speed limit. The last time I checked, after subtracting out all the charging time, the Tesla planner's remaining drive time was significantly higher than even a Google Maps route plan which uses speed limits.

 

[Alpha]

I cannot get tesla.com/trips to work at all. I enter the two locations and the GET ROUTE button always stays disabled and will not enable. Tried multiple browsers, clearing cookies, incognito mode. Nothing works! Very annoying.

 

[Alpha]

OK. After messing with it for some time, I finally figured out the problem. The interface expects you to pick an address from the drop down each time! So if you cut & paste addresses and don't select one from dropdown it doesn't work (even for valid addresses) NOT obvious at all! Basic usability issue. I think the developers should change it so that if they leave the field without selecting from the drop down, it auto-picks the closest match for them.

 

[JohnEverett]

I am having the same problem. I select my model. I input my home address and destination. Then pushing “Get Route” button does nothing. I just stays frozen.