And just to reiterate, since I dropped a nastygram earlier today--my in-person experiences with service have been uniformly great.
Tesla, TSLA & the Investment World: the Perpetual Investors' Roundtable
- Thread starter AudubonB
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And just to reiterate, since I dropped a nastygram earlier today--my in-person experiences with service have been uniformly great.
Fact Checking
Well-Known Member
If production is at least 6k Model 3's per week sustained then please promise to not post anything here about your factory visit, other than that it happened and that you are not allowed to talk about it due to the NDA, okay?
(And please mark my comment "Funny", to make sure there's proof that you didn't take this comment seriously and that you intend to keep your NDA.)
Intl Professor
Active Member
Cease this incessant banter. Service issues are always going to be an issue. What Tesla has to deal with is 40% or so growth in business each and every year and now the volumes are immense in nominal terms. Do you want no growth with perfect solution of problems or more massive growth with truly gargantuan problems of service/communication? There is a balance among these goals. As Karen points out Tesla is aware. Our griping about its judgement is truly gratuitous.
Not a personnel expert, obviously, but I think finding bright, articulate people, who can multitask and deal with the public with humor, work long hours and be innovative daily, is probably the most difficult thing to do. Try parenting or teaching sometime. Tell me how easy it is to do. I once ran a political campaign and along with others beat Reagan at his game. Despite ideological conformity there were daily personnel issues.
I fully intend to keep the NDA.If production is at least 6k Model 3's per week sustained then please promise to not post anything here about your factory visit, other than that it happened and that you are not allowed to talk about it due to the NDA, okay?
(And please mark my comment "Funny", to make sure there's proof that you didn't take this comment seriously and that you intend to keep your NDA.)
Lycanthrope
S3XY old dude
How's that possible without a 50-point SP rise?
I see a lot of speculation around moving S/X out of Freemont and replacing with Y.
I think estimating % of factory floor used by these models could be helpful to see if such a switch is possible.
Y will likely use as much space as the 3 - more demand in U.S., less in Europe, so average is probably at least as much volume.
Maybe some space savings due to similar architecture between 3 and Y, but hard to speculate how much.
Lycanthrope
S3XY old dude
10 months faster than other constructions! That is a lot.
Thats unprecedented and shows the influence Tesla has and the strong backing of the Shanghai officials.
Already posted (Thanks!) but some more details and information.....
Vincent @vincent13031925
1. Chinese gov media CCTV reported: Construction company said they speeding up the @Tesla Shanghai Gigafactory project and did not receive the Lunar New Year holiday notice. Official video link: http://tv.cctv.com/v/v1/VIDEFRUe46kMgZOLQUg98aOM190124.html … $TSLA #Tesla #China #TeslaChina #GF3 #特斯拉
11:37 PM - 24 Jan 2019
2. Chen Jie, Shanghai Lingang Development & Construction Mgt Committee: In order to speed up the @Tesla Shanghai GF3 construction, the Shanghai Lingang Gov changed the construction approval. Normal approval takes 15 months & #Tesla project only took 5 months. $TSLA #TeslaChina
Vincent on Twitter
Shortsville Times
Amnesty International to investigate media claims of Tesla slave-labour in China
UncaNed
Supporting Member
Likewise my 2018 Tesla X75D over 8,000 miles had very few problems, most caused by the guy in the driver's seat, and Tesla has come through in a timely manner.
Lycanthrope
S3XY old dude
Has been crappy with images for weeks now - you need to upload and/or paste, then wait, wait, wait for the spinner in the top-right of the browser screen to stop. Then save the post.
Pezpunk
Active Member
since my purchase in 2016, i have been lucky enough to have to interact with Tesla Service exactly one time, and things went perfectly fine.
Unfortunately, I have a friend who recently bought a brand new X and his service experience has been an absolute nightmare. He's had a number of problems, he had to take his car in several times for the same issue not being resolved, he's had dozens of emails go completely ignored for weeks at a time. He finally got *most* of his problems ironed out (after far too long) but he has one remaining problem with the driver's seat being very loose ("like a rocking chair"). Tesla won't do anything about it because they are telling him the seats in the Model X have a weight limit of 250 pounds, and he is over that weight limit, so it's his problem.
he is understandably extremely frustrated.
Unfortunately, I have a friend who recently bought a brand new X and his service experience has been an absolute nightmare. He's had a number of problems, he had to take his car in several times for the same issue not being resolved, he's had dozens of emails go completely ignored for weeks at a time. He finally got *most* of his problems ironed out (after far too long) but he has one remaining problem with the driver's seat being very loose ("like a rocking chair"). Tesla won't do anything about it because they are telling him the seats in the Model X have a weight limit of 250 pounds, and he is over that weight limit, so it's his problem.
he is understandably extremely frustrated.
bobinfla
S-Vin 4086 Rdstr-Vin 0019
Contributions as a "Supporting Member" probably are helpful towards making the website more robust. Just a thought.
Ranger service in Massachusetts has been very good. I’d give a better grade for company response to online/email communication than phone calls.
Tesla should be able to find an IT solution to its customer communication problem. They should have deadlines to reply to emails, if the deadlines are not met, communications should bump up the chain of command notifying supervisors and managers responses were not given to customer requests. I think a customer portal IT overhaul should be done, from reservation to vin assignment delivery and service all handled through one portal. That way if a supervisor has to respond he can quickly get up to speed. I think @neroden has mentioned similar IT recommendations.
I feel like observing Netflix in the early years, people put a lot of emphasis on how many DVDs did Netflix ship in Q1, what's the subscriber count, etc. at a time when Netflix almost done developing the streaming software.
Also like when people asking Huang how many video cards got shipped in the quarter when he has been stressing they were spending $2B to develop a major chip that can be used in the AI field. The stock rallied almost 20 fold two years later, not because of the video cards.
Tesla's self-driving is a game changer. Don't be fooled by the shorts.
Also like when people asking Huang how many video cards got shipped in the quarter when he has been stressing they were spending $2B to develop a major chip that can be used in the AI field. The stock rallied almost 20 fold two years later, not because of the video cards.
Tesla's self-driving is a game changer. Don't be fooled by the shorts.
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K_Dizzle
Member
During Tesla's last quarterly earnings call, Musk noted that the company expected to be profitable by the end of Q3. In emails sent to employees last week by the CEO, it's clear just how close Tesla is to achieving profitability, albeit a dollar figure isn't noted. However, the automaker believes that a single weekend could make-or-break its goal.
Let’s not forget this little trap in Q3. Elon is up to something
Let’s not forget this little trap in Q3. Elon is up to something
Lycanthrope
S3XY old dude
Maybe they'll pay them triple-time. I'll work any day for triple time...
humbaba
sleeping until $7000
Maybe I'm the exception, but I used to do quite well at such tasks -- but I became thoroughly burned out. I can still provide quality, attentive customer service if I have to, but I'd rather be the BOFH*. Well, I'm not that bad.
My point is that even if you hire people who are great at the job they will burn out at some point. And I don't think there's much correlation between burnout rate and quality of service -- its just hit and miss. So while hiring a good programmer can end up with a long term productive employee, I don't think the same is true for service jobs. Consequently I expect staffing to always be challenging.
And, if Tesla support follows the hierarchy of IT services then the customer facing folks are always the least experienced and qualified which makes providing quality service that much more difficult.
* some things are just better left as abbreviations (spelling them out doesn't really help) but BOFH := "Bastard Operator From Hell"
Lets imagine altogether for a minute that Tesla would release the Y and allow test drives but the car is not delivered yet but all videos someone records are by NDA not allowed to be published 4 weeks after the first car is delivered.
What would the media say?
What would the Analysts say?
What would you think about it?
I am severely disappointed and can only say its a sign of strong weakness and really bad behaviors undermining all trust and credibility and an incredible slap in the face of everybody who considers to buy an Audi e-tron.
To be frank, if I would consider to buy it and until today I thought its a good car I would hold back until that bann is lifted.
What would the media say?
What would the Analysts say?
What would you think about it?
I am severely disappointed and can only say its a sign of strong weakness and really bad behaviors undermining all trust and credibility and an incredible slap in the face of everybody who considers to buy an Audi e-tron.
To be frank, if I would consider to buy it and until today I thought its a good car I would hold back until that bann is lifted.
Buckminster
Active Member
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