What is the best way to fight back?
Sit on our shares and get slowly rich?
People pay too much attention to FUD.
Short term it can move the market, so that is a risk....
Regardless of its merits the fact that the JD Power report can move the market more than the leaks on Roadrunner just shows most people are not focused on what is important.
I don't think Tesla QA is a big issue relative the the amount of innovation and rapid progress they are making.... Tesla needs to be better at after sales service, and customer service in general..
But Roadrunner should increase margins, Model Y should increase market share, with higher margins and more market share, Tesla can throw more resources at QA and service... A lot of the problem is simply resourcing, the rest is staff training and perhaps organisation.
What Tesla should do is, hire a good communicator, give then the task of fixing customer service with adequate resources, give customers a way of escalating where the problem goes straight to the top... not Elon, the new hire.. the buck stops with him/her.. and good performance should be rewarded, good performance is happier customers. As customers we would like this, but as shareholders it is equally important, it is the final hurdle..
To be 100% clear I don't think the right service culture costs that much more and as a marketing tool it is very effective. A happy customer is a return customer who tells their friends and relatives how great Tesla service is.