UnknownSoldier
Unknown Member
This is actually relevant to Tesla, because Apple has built a brand with a high customer loyalty and this is something that Tesla is also doing, with what I believe will be similar results.Until the next new fad comes along and displaces them. In 2007 when the iPhone came out it was a radical, visionary product. And still a fine product-but lots of other companies make phones. Pretty much commodities now. Apple no longer has the visionary leadership of Steve Jobs, and IMO it shows. Also no real manufacturing strength since they outsource their production to contract manufacturers.
IMO that is the big difference with Tesla. They still have a visionary leader, are still coming up with truly revolutionary products (along with SpaceX) and they get it concerning manufacturing (and design for manufacturing) being just as critical as the product. Admittedly some personal bias from my time as a manufacturing engineer and tool/machine design. To go from no "volume" manufacturing experience to where they are now as the highest margin, most productive auto manufacturer on the planet, to say nothing of doing a far better job of manufacturing supply chains than companies with a century plus of experience is impressive for a company that has only been building volume for a decade.
Report: Brand loyalty at an all-time high of 92% for Apple as Android brands take a dive - SellCell.com Blog
As a follow up to our 2019 Cell Phone Brand Loyalty Survey, SellCell have surveyed 5000 phone users to find out who are the most loyal smartphone users in 2021 %
www.sellcell.com
So you can see here that Apple has by far the highest brand loyalty in the phone business. 90-92% of Apple users will continue to buy Apple and this is fairly consistent on a yearly basis. Once you own Apple, you tend to stay with Apple at a high rate. Phones are indeed commodities which is why building brand loyalty is so important in the phone business, and Apple has done so with great success which is why they still rake in the lion's share of smartphone industry profits. It is estimated that Apple only sells 20% of the world's total annual sales of phones and yet claims 70% of the profits from the world's entire phone market.
Automobiles are also commodities. Lots of companies make cars. And yet Tesla is also building up a very high rate of customer loyalty, with similar reports of >90% of Tesla owners saying their next car will also be a Tesla. There are many reasons why this might be the case but it ultimately comes down to the fact that Tesla customers like their Teslas and want to keep buying them. Once you have established this level of brand loyalty, you have created probably the most powerful and enduring competitive moat that exists in any commodity business. More importantly, it becomes incredibly difficult for competitors to break through what I think of as a Wall of Mindshare, as a competitor you not only have to prove your product is BETTER than the market mindshare leader, you also have to prove that switching MEANINGFULLY BENEFITS the potential customer and therefore the benefits outweigh the annoyances associated with switching.
Despite rarely having the best technology, Apple retains it's users because on a fundamental level it's users are happy with what Apple offers and they like Apple's way of doing things. You'll note that the survey polls people who are planning on switching from Apple to Android why they are leaving and largest percentage of reason given is better technology on the other side. Which is generally true: Apple didn't start offering 120hz screen refresh rate until this year, Android has had at about 4 years for example. This is just a small example but over the years, competitors have constantly found new avenues of attack on Apple, like headphone jacks, screen notches, camera quality, and quality control issues. And yet Apple retains 90-92% of it's users, year in and year out.
How does this apply to Tesla? Let's consider the oft-cited example of CarPlay and Android Auto. Every other competitor in this commodity business of automobiles has generally signed on with Apple and Google to offer CarPlay and Android Auto. It's a meaningful feature that car buyers consistently state is important to them when selecting a new automobile. Tesla famously refuses to allow Apple and Google to control their platform, so CarPlay and Android Auto are not supported and likely never will be. And yet Tesla owners seem perfectly happy to overlook this and buy a new Tesla at a high rate of >90% repeat customers. Much like Apple, Tesla has built a powerful Wall of Mindshare. Tesla owners are happy with what Tesla offers and they like Tesla's way of doing things, and so while we hear the occasional grousing about CarPlay it's not causing a lot of Tesla owners to switch to another brand.
I have other reasons why I think Tesla is the Apple of cars but this is already enough of a novel for people here to read. But hopefully it sheds some light on just why Apple is so powerful and Apple customers tend to remain Apple customers for life, not to mention how important it is for Tesla to build this kind of power in the minds of consumers.