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I totally knew what you meant, didn’t mean to suggest otherwise. The other tech support reps I’ve spoken with were very nice too. The problem is Tesla seems entirely reactive, not proactive.I never meant to imply that any one individual at Tesla deserves a D-minus for Customer Service. Every person I have spoken with has been delightful and helpful to the best of their ability. It is the customer service process that has been horrible. When there is a problem which requires 5 phone calls and numerous emails and there's still no solution (and no communication that they are working on one) then that's a problem.
Have any of you notice that Tesla pulled down their own forums on this topic. There was a thread in the Tesla Forum on this very topic. I provided my own experiences and they were posted for several days. Then, all of a sudden the entire forum has been offline for several al days. Tesla Forums Maintenance | Tesla
Tesla ForumsI can't get any of the forums directly from tesla to work for days now.
We have 3 gen 2 wall connectors and they've always worked reliably at 48A. They can be load-balanced too so if you have multiple Teslas, they can split the load automatically. For example, on one 100A circuit, it allows an individual wall connector to charge a car at up to 80A. The gen 3 wall connectors max out at 48A. Our cars don't have the 72A or 80A chargers so they max out at 48A. We can charge two cars simultaneously at 40A each or 3 cars at ~27A each.Can we even get a Gen 2 connector? If it gave me a reliable 48A, I'd do it.
Spoke with Tesla Wall Charger support (again!!) this morning. This is my 4th call to them and I have received NOTHING since they said they elevated it to Level 2 (whatever that means). Within an hour after the call today I received an email with a FedEx return label. No instructions, no indication on when a replacement will be sent out. I was originally told by support that they would, "probably send out a replacement and then I would return mine." I am very hesitant to return mine without more info. Do not want to uninstall and return without an idea of what the issue is and when a replacement will be sent. Even though it is not charging at 48A, it is still giving me some level of charge. So far, I would rate Tesla customer service on this issue with a D-minus.
that's what i did. i had them RMA my gen3 swap it out for gen2 and it's been reliably doing 48a for 3 weeks now. however, it has a different problem with orange lights you have to insert it just the right way and then do a ceremony ritual pray to the gods to get it to go green.Can we even get a Gen 2 connector? If it gave me a reliable 48A, I'd do it.
I just picked a random number - figured I'd back 10A out, but I haven't tried inching up or down. I've only done two multi-hour charges there but so far so good. As you said it's 100% consistent at 48A that it'll drop within an hour to 24 and then further to 6 if you stop/start. For now I'm OK with 38 knowing a replacement is on the way (even though I still suspect a firmware thing on either the car or charger side of things and that they're just swapping units to appease customers while they debug it).
Called Tesla this afternoon and they confirmed they would send a new charger before I returned the old one. However, they did not have a tracking number but was going to get back to me with one.I just received an email from Tesla with a return label, I appears that they want me to ship the old one back before they ship a new me a new one. I don’t think that will work for me. Has anyone else got this or done this?
Complete Your Return
Your return label and instructions are attached. Once we receive the item below, your replacement will be processed with in 7-10 business days.
WALL CONNECTOR, NA, 1P, 48A, 18FT
Qty: 1
Ship return package by 2020-09-04
OBW I was able to charge at 38 amps without interruption.
I just got a return label in my e-mail too. I saved the e-mail, intending to call to confirm that I don’t have to return the old one before receiving the new. I don’t have my old packing material anymore. I’ll just use the box from the new one to return the old, I guess.Called Tesla this afternoon and they confirmed they would send a new charger before I returned the old one. However, they did not have a tracking number but was going to get back to me with one.
I just read that thread for the first time. I have the long cord, too. It would get warm but not “hot.” But aren’t people seeing this issue with the shorter cord too? I wonder if the new units they are sending us are different in any way (thicker cord?).I posted my IR thermometer readings in this thread, which I believe was linked by a previous poster. I also took temperatures of the cable by the charging point and they were reading about 3 F higher than the heat measurement of the cable coming out of the HPWC.
Gen 3 cord 23 degree temp rise in 10 minutes :(