Took car in for service today, Tesla associate said Tesla told them they are not able to do repairs on any noises & vibrations that may occur in the car after first 12k miles after the title is issued. Such as interior squeaks and rattles even when the car is under its bumper to bumper warranty. Any opinions on this? Kind of disappointing to me honestly..
Tesla Warranty Repair Changes
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Fellsteruk
Active Member
Yeah they didn't fix the noises in my car..i'll have to do them myself. If anyone has any schematics that may help with the removal of interior ceiling panels, I'd appreciate it!
mspohr
Well-Known Member
Sounds reasonable to me.
You have 12 months to bug them about squeaks, rattles, etc. After that, you're on your own.
Does any car manufacturer warranty against squeaks or rattles?
I'm sure the higher luxury brands would if they ever had any issues but I highly doubt any bentleys are going to be rattling. I just think they should have put some higher quality panels in the car from the beginning. The newer cars it looks like they have realized the mistake and fixed it.
mspohr
Well-Known Member
You're naive to believe that other luxury cars don't rattle. Nothing to do with "quality".
Here's a sample for Mercedes...
mercedes rattles at DuckDuckGo
My New Mercedes-Benz Rattles (This guy even put up a special web site)
Mercedes-Benz C-Class w204 Why is My Interior Rattling - Mbworld
Mercedes-Benz C230 Rattling Noise
VikH
Supporting Member
This is disappointing and odd. This is the second post recently that Tesla is pushing back on squeaks/rattles. These issues are covered under the factory bumper/bumper warranty. See similar threads below where owner called BS. Might be the same SC.
Tesla wont cover rattles or any noise related defects after 15k miles?
$175 "diagnosis fee" on warranty work?
I just had my 2015D in for the annual service. I mentioned a dash rattle and they took the dash off and fixed it.
Thats interesting, I did take it to this service center for the first time.. last time took it to Fremont about the falcons doors being noisy and they didn't mention anything about not fixing rattles..but they also didn't fix the issue lol I think they forgot about it cuz the car was in for a couple things. I will try a different SC then.
Doesn't sound like a great policy.
As for the last point, Nissan and Toyota for me have covered them as part of the 3 year/36K "bumper to bumper" basic warranty. I'm pretty sure I've had Toyota do that work after the 1 year/12K mark and before the 3 year/36K mark. I definitely had this done on a Nissan during that time window.
After that's over, I'm out of luck for warranty coverage on that.
As someone else put it, it doesn't necessarily have anything to do with the "quality" of the panels. I was going to point to Nissan TSB or service manual pages re: rattle repairs but stumbled across http://ctoprework.lms.nnanet.com/Tech/NoiseVibrationHarshnessTextSection_Sept2011.pdf. Skip to page 78 of the PDF (65 in the lower right) and skim thru it. As mentioned on page 93, a source can be wiring harness behind the dash.
It's the hyperdefensiveness that makes people laugh at fanboys here. Like, ok, you found some mercedes that rattle, that's cool. My Leaf is also WAY quieter than a 3 re: rattles, wind noise, and road noise. Sure the 3 is way faster and goes further but the criticism is real.
mspohr
Well-Known Member
It's the unrealistic expectations, blanket statements and hypercritical attitude that gets some people defensive.
I mean, I know my Leaf is quieter than a 3. It also cost about a third of what a 3 does after credits and rebates. It is revealing to me when people make a comparison of a 3 to an old Nissan and go "unrealistic! hypercritical!"
I don't know if Tesla makes creakier or noisier cars than average, statistically, but I think most folks who have driven another EV can agree that the 3 isn't particularly quiet, and it's not just "well that's how every car sounds when it's not EXPLODING POISON!!".
Like, my Nissan dealership sucks and hates EVs, that's true. But when I complained about a restraint error in my 3 to a Service Advisor who wanted to send me on my way despite the triple error chime ringing every 90 seconds, and then asked him if he'd accept that in his new car, only to be told "well, Toyotas don't really have these problems", I discovered that it's not all FUD.
mspohr
Well-Known Member
Extrapolating your anecdotal experience to all of Tesla is FUD.
Az_Rael
Supporting Member
islandchick
Banned
General appearance should ofc include paint drips and misaligned panels too. Caveat emptor and all that
If the noises seem to be cosmetic, I'm not surprised. If you are worried that they represent the suspension falling apart or something, I'm sure they'll repair that.
VikH
Supporting Member
This was a recent change to the warranty language. Technically the warranty states "normal noises and vibrations". You could argue that the parts are "malfunctioning" since they should not be designed to rattle.
Fixing rattles in a car is completely normal for any auto manufacturer in 2019.
