Tesla Motors Club
Veh: 2017 Tesla S 75D (received in 2018). Mobile charger included w/veh
I went to Dublin Tesla Service Dept today to get them to replace my Mobile Charger as the portion that inserts into receptacle on vehicle was cracked. Been cracked for awhile as I was noticing a black gummy substance on the charging receptacle for awhile (wasn’t sure where it was coming from). In hindsight this appears to be electrical grease coming from crack in the Mobile Charging handle that is cracked.
To my surprise (not really, as Customer Service has always sucked), they wouldn’t replace it. First excuse was, we have exceeded the one year warranty period. Charging Equipment has a one year warranty if purchased separately. If purchased with vehicle, “Any Tesla connector or adapter included in the initial purchase and delivery of a Tesla vehicle by Tesla is covered under the Basic Vehicle Limited Warranty section of the New Vehicle Limited Warranty for 4 years or 50,000 miles.”
Once I cleared up this issue with the service tech, he claimed the crack was not due to manufacturing defect but normal wear, as a red light would appear indicating a fault and thus a defect. I explained to him that Tesla Vehs were smart but not that smart as a inanimate part would not trip any red lights when it became cracked. He explained it might be from misuse and then later said it was definitely from misuse. It is possible he obtained his engineering degree in the amount of time he gave me the runaround.
Unit was never dropped (as indicated in photos) and veh never driven away while charger plugged in (as veh will not allow such action).
Anyone have similar issues and how was this escalated before I get stuck in a phone tree.
I went to Dublin Tesla Service Dept today to get them to replace my Mobile Charger as the portion that inserts into receptacle on vehicle was cracked. Been cracked for awhile as I was noticing a black gummy substance on the charging receptacle for awhile (wasn’t sure where it was coming from). In hindsight this appears to be electrical grease coming from crack in the Mobile Charging handle that is cracked.
To my surprise (not really, as Customer Service has always sucked), they wouldn’t replace it. First excuse was, we have exceeded the one year warranty period. Charging Equipment has a one year warranty if purchased separately. If purchased with vehicle, “Any Tesla connector or adapter included in the initial purchase and delivery of a Tesla vehicle by Tesla is covered under the Basic Vehicle Limited Warranty section of the New Vehicle Limited Warranty for 4 years or 50,000 miles.”
Once I cleared up this issue with the service tech, he claimed the crack was not due to manufacturing defect but normal wear, as a red light would appear indicating a fault and thus a defect. I explained to him that Tesla Vehs were smart but not that smart as a inanimate part would not trip any red lights when it became cracked. He explained it might be from misuse and then later said it was definitely from misuse. It is possible he obtained his engineering degree in the amount of time he gave me the runaround.
Unit was never dropped (as indicated in photos) and veh never driven away while charger plugged in (as veh will not allow such action).
Anyone have similar issues and how was this escalated before I get stuck in a phone tree.