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Tesla Website, Ordering and Xfinity (Comcast)

Discussion in 'Model X: Ordering, Production, Delivery' started by hdgmedic, Sep 12, 2016.

  1. hdgmedic

    hdgmedic Member

    Joined:
    Sep 29, 2015
    Messages:
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    Location:
    US
    Anyone have an issue with configuring a Tesla vehicle over Xfinity? I went to the site to see if there were any changes since the 8.0 announcement. I notice that the page will allow you to configure, but will not display the cost calculator or allow an order. I first thought it was my browser (Chrome). So, I checked it with IE. No luck. I contacted the online chat and they advised they weren't seeing any issues when they use chrome and a previous customer was using chrome with no problem. I thanked them and then said I would try another computer. I tried a different computer with no luck. I tried a mobile site on my phone (and household wifi). No luck. Hmmmmm. I reset my router and my WIreless access point. No change

    I decided to try my phone over the network. The site works perfectly. I then took the 2 different computers, connected them via my phone hotspot and the site works perfectly. I tried all of the browsers via the hotspot. No problems. Maybe there's just something weird with my home network. Are any other Xfinity customers seeing this issue?
     
  2. UnitaryExecutive

    Joined:
    Nov 9, 2015
    Messages:
    142
    Location:
    Denver, CO
    Clear your router DNS cache
     
  3. hdgmedic

    hdgmedic Member

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    Location:
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    My router does not operate as a DNS server. It is disabled. So, I imagine it works as a proxy for the ISP?
     
  4. hdgmedic

    hdgmedic Member

    Joined:
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    Location:
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    Also, I just hit off a different Xfinity-based network (not mine). Same issue.
     
  5. DOCAL

    DOCAL Member

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    May 5, 2016
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    Location:
    San Jose, CA
    Just tried it on Comcast here in San Jose, no problems that I could see.
     
  6. Ormond

    Ormond Member

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    Jul 10, 2016
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    Location:
    USA
    Off topic a bit, but I had quite a bit of trouble with the site. I had three cars configured and could only see the build on one. I never got an answer from Tesla support.
     
  7. hdgmedic

    hdgmedic Member

    Joined:
    Sep 29, 2015
    Messages:
    58
    Location:
    US
    Ok. I'm beginning to think this is a real issue. I used 4 different computers on 5 different networks. It does not allow the calculator/purchase widget to show. It will only work when I connect those computers via a cellphone Hotspot. That is incredibly odd. Is there anyone else on the east coast seeing this problem? Any ideas?
     

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