Hi! I'm new to forums. . .so I am a little uncertain on how this works. A friend of mine encouraged me to peruse and post on Tesla forums to see if anyone else has the same problems I have had with Tesla
I ordered my X on Dec 16th and I was told my delivery date would be Dec 31st. On Dec 31st, it felt like ALL of Los Angeles was picking up a Tesla.
I wanted to recap the situation with the delivery day experience. I completely understand that it was chaotic and a lot of other clients wanted to pick up their cars prior to the deadline.
When we arrived, we had a 20-25min wait. We were greeted by Ray. He found a nearby tall table with bar stools and laid out the paperwork for me to sign.
When I asked him about the $1000 deposit my brother made on the Model 3, and if it was transferred to this sale, he had no idea. He also said that Tesla does not transfer deposits like that. After seeing the final amount due ($97,785.51) was close to Evan's (sales side) estimate ($97,778), I guessed it should have been correct.
The table had a wet coffee ring on it and Ray made no effort to wipe it up. I finally was annoyed enough, trying to write $97,785.51 in checks balancing on a small bar top table and navigating around wet coffee, that I had to ask him to clean it up. He reluctantly went and got a wet paper towel to wipe the coffee.
I wrote two checks. (1) $52,785.51 and (2) $45,000
We were asked to wait again and was escorted to our car out on the lot. The delivery specialist only knew BARE BASICS of the car. She was nice, but had no idea about anything in terms of warranty and details of the vehicle. She told me that if we didn’t find the problem right then and there, Tesla WOULD NOT FIX IT OR BE RESPONSIBLE for it. We were scrambling to make sure the car was OK. We found condensation water in the tail light, we saw mis matched door handles, we saw mismatched seams with the door and body of the car and a few other seal issues around the windows when they were rolled down (the plastic is all jagged and unevenly cut!), paint chips on the doors. She said we would be contacted by service.
On the drive home I realized there was a marble, or something rolling around in my driver side door. It was ANNOYING and LOUD.
When I arrived home and opened the falcon door, an ENTIRE seals was hanging off the frame which was not seen in the delivery lot. When I emailed the delivery coordinator, her reply was “please get to a service center ASAP”
I was never contacted by service.
Jan 11th--- I started to get harassing emails from Tonieanne in the Utah finance center. They stated the delivery center scanned a check incorrectly . . .she was not getting a response from the delivery specialist, so I need get her a new check and pay for stop payment on the original check. It is completely not my job to clean up an internal error. If the first check is not found, I will not be responsible for paying for it’s cancellation. I also refuse to accept any culpability of Telsa not getting the funds on time. On Dec 31st, 2018, I was told to write a total amount of $97,785.51. I finally contacted a manager in sales and they found the check a day later . . . in a drawer OF CHECKS!
After this check fiasco, I finally got an appointment with service.
While waiting for my service date of Feb 7th to roll around, I drove the car! That's when the software problems started. . .the key was not being picked up by the car, the car would not start, the autopilot was not working, the turn signals were not working . . . After calling service in a total panic 4-5x and having to reboot my car every time I tried to drive it, I had a sinking feeling something was not right.
Turns out my computer was totally shot and the whole thing had to be replaced.
No one knows where any of the photos taken by the delivery specialist went. So I reviewed everything again with service and asked them to fix the seals and the door handle mis alignments. I asked them to touch up a paint chip. All this and the computer replacement took two weeks. They gave me a loaner for two weeks.
I went in yesterday to pick up my car - - - and one of the parking attendants parked my BRAND NEW CAR next to a brick wall. . . and walked away to wipe his draining ear piercing. No one brought the car to me --- instead if was left down a ways in the alley. Everyone else who was picking up their car, had their vehicle pulled up to the front door. Mine was left in the alley. My mom walked over to get into the car, a gust of wind slams the door into the brick wall. . . RESCRATCHING the paint chipped side that was just repaired. Add insult to injury --- the service adviser on staff said THEY WERE NOT GOING TO FIX IT since my mother opened the door by herself - - - AND the parts department DID NOT HAVE TOUCH UP PAINT. On the drive home, there is a new rolling noise under the passenger seat. I have contacted a service manager and I have to take the car back in again.
I have never felt so frustrated. In any other luxury car setting, this would NOT be tolerated. But with Tesla this seems like a NORM??? I'm really torn. The car drives well. . .but with all of the subpar service, I'm not sure how long my sanity will last!
Am I alone out here? Or are there more owners out there with similar experiences?
I ordered my X on Dec 16th and I was told my delivery date would be Dec 31st. On Dec 31st, it felt like ALL of Los Angeles was picking up a Tesla.
I wanted to recap the situation with the delivery day experience. I completely understand that it was chaotic and a lot of other clients wanted to pick up their cars prior to the deadline.
When we arrived, we had a 20-25min wait. We were greeted by Ray. He found a nearby tall table with bar stools and laid out the paperwork for me to sign.
When I asked him about the $1000 deposit my brother made on the Model 3, and if it was transferred to this sale, he had no idea. He also said that Tesla does not transfer deposits like that. After seeing the final amount due ($97,785.51) was close to Evan's (sales side) estimate ($97,778), I guessed it should have been correct.
The table had a wet coffee ring on it and Ray made no effort to wipe it up. I finally was annoyed enough, trying to write $97,785.51 in checks balancing on a small bar top table and navigating around wet coffee, that I had to ask him to clean it up. He reluctantly went and got a wet paper towel to wipe the coffee.
I wrote two checks. (1) $52,785.51 and (2) $45,000
We were asked to wait again and was escorted to our car out on the lot. The delivery specialist only knew BARE BASICS of the car. She was nice, but had no idea about anything in terms of warranty and details of the vehicle. She told me that if we didn’t find the problem right then and there, Tesla WOULD NOT FIX IT OR BE RESPONSIBLE for it. We were scrambling to make sure the car was OK. We found condensation water in the tail light, we saw mis matched door handles, we saw mismatched seams with the door and body of the car and a few other seal issues around the windows when they were rolled down (the plastic is all jagged and unevenly cut!), paint chips on the doors. She said we would be contacted by service.
On the drive home I realized there was a marble, or something rolling around in my driver side door. It was ANNOYING and LOUD.
When I arrived home and opened the falcon door, an ENTIRE seals was hanging off the frame which was not seen in the delivery lot. When I emailed the delivery coordinator, her reply was “please get to a service center ASAP”
I was never contacted by service.
Jan 11th--- I started to get harassing emails from Tonieanne in the Utah finance center. They stated the delivery center scanned a check incorrectly . . .she was not getting a response from the delivery specialist, so I need get her a new check and pay for stop payment on the original check. It is completely not my job to clean up an internal error. If the first check is not found, I will not be responsible for paying for it’s cancellation. I also refuse to accept any culpability of Telsa not getting the funds on time. On Dec 31st, 2018, I was told to write a total amount of $97,785.51. I finally contacted a manager in sales and they found the check a day later . . . in a drawer OF CHECKS!
After this check fiasco, I finally got an appointment with service.
While waiting for my service date of Feb 7th to roll around, I drove the car! That's when the software problems started. . .the key was not being picked up by the car, the car would not start, the autopilot was not working, the turn signals were not working . . . After calling service in a total panic 4-5x and having to reboot my car every time I tried to drive it, I had a sinking feeling something was not right.
Turns out my computer was totally shot and the whole thing had to be replaced.
No one knows where any of the photos taken by the delivery specialist went. So I reviewed everything again with service and asked them to fix the seals and the door handle mis alignments. I asked them to touch up a paint chip. All this and the computer replacement took two weeks. They gave me a loaner for two weeks.
I went in yesterday to pick up my car - - - and one of the parking attendants parked my BRAND NEW CAR next to a brick wall. . . and walked away to wipe his draining ear piercing. No one brought the car to me --- instead if was left down a ways in the alley. Everyone else who was picking up their car, had their vehicle pulled up to the front door. Mine was left in the alley. My mom walked over to get into the car, a gust of wind slams the door into the brick wall. . . RESCRATCHING the paint chipped side that was just repaired. Add insult to injury --- the service adviser on staff said THEY WERE NOT GOING TO FIX IT since my mother opened the door by herself - - - AND the parts department DID NOT HAVE TOUCH UP PAINT. On the drive home, there is a new rolling noise under the passenger seat. I have contacted a service manager and I have to take the car back in again.
I have never felt so frustrated. In any other luxury car setting, this would NOT be tolerated. But with Tesla this seems like a NORM??? I'm really torn. The car drives well. . .but with all of the subpar service, I'm not sure how long my sanity will last!
Am I alone out here? Or are there more owners out there with similar experiences?
