To ME? I view that as Vroom selling you a car with a feature that was included with the car, and that they charged you as such. Then without your permission, said feature was removed.I just experienced this. Purchased a 2017 MX from vroom. Pics showed EAP included. As a person new to Tesla I was not aware of the history. Car was delivered still had EAP for the almost full 72 hours it took them to add the car to my account and viola. EAP gone. The original sales sticker/tag was in the glove box that had EAP as part of the original configuration. I do think this was a lease vehicle at one point. I can see both sides of this argument. If there is a way to get it back great, but from I’ve been reading in this thread, that’s unlikely. I was pleasantly surprised that it came with premium sound and subzero so...you win some, you lose some.
Again, if it were ME? I'd send Vroom legal team a nicely worded letter via certified mail asking for a credit in the form of check for the value of EAP. I'd then keep that letter.
If they declined? I'd find out the name of the Registered Agent in your state, that represents Zoom. I'd then go to my local small claims court and file a case against Vroom, having the Registered Agent served on behalf of Vroom. Not sure if the max amount of your small claims would fully cover the value of EAP, but your courts website should be able to tell you.
Small claims suit in this instance = minimal (if any?) risk and potential thousands of dollars in reward. And what one may find? Since it tends to cost large companies more to have a lawyer represent in small claims court? High chance of a quick settlement in your favor..