Not sure how discussed this topic is, but I needed to post somewhere to vent my frustrations. I ordered my first Tesla 6 weeks ago, and was told to expect a delivery beginning to mid September. Last week I got an automated text message that said my Tesla would arrive in 1-3 weeks from that day.
Today (Saturday) I got an email from my local dealer saying that my Tesla would be arriving and that I had to schedule a pickup day, on either Monday, Tuesday, or Wednesday or else they would be un-matching me to my car and giving it to the next available person. They had also given me a placeholder appointment for Tuesday. I emailed back and said Tuesday worked perfectly as I didn't have anything busy for work, no other obligations and was available at the time they gave me. I get a phone call not 5 minutes later saying that they made a mistake and in fact there were no appointments available for Tuesday. So i asked if I could come in Wednesday afternoon, and was told no, all of Wednesday was also booked, they only had Monday slots available. I told them that there was no way that I could do Monday, as I have multiple obligations on Monday (work and family) and that I would be busy all day, there was no way for me to re-arrange my plans 2 days before. I told my dealer that I was available basically every other day this week, and that Monday was the only day that I would not be able to make time. My advisor asked if he could un-match me from the car, and that they would be receiving more throughout the weeks, I told him no, because I really did not want to wait for god knows how long to get another one, when I paid my deposit for this one, and had already waited 6 weeks for it.
Im beyond frustrated with the lack of accommodation/ customer service here. To give someone who had paid a deposit for your product, and waited 6 weeks for its arrival, basically 2 days notice, on a weekend, that you can only pick up a car on one day or else they'll be giving it to the next in line is probably the worst customer service I have experienced. I've gone back and forth with my advisor, who said that they'd be giving me a call back later to try and work something out, so I'm hoping that there is something that can be done. I don't think I am being unreasonable here, I could understand that if they gave me a couple weeks notice that I would have to pick up the car on Monday I could at least plan around that. I don't see it being fair to give a customer 2 days notice on a weekend, that they have to pick up their car on a specific date or else they lose that car until another is ordered.
I was wondering if anyone here has gone through something similar and if there was anything they did to ensure they go their car, any advice would be appreciated!
Today (Saturday) I got an email from my local dealer saying that my Tesla would be arriving and that I had to schedule a pickup day, on either Monday, Tuesday, or Wednesday or else they would be un-matching me to my car and giving it to the next available person. They had also given me a placeholder appointment for Tuesday. I emailed back and said Tuesday worked perfectly as I didn't have anything busy for work, no other obligations and was available at the time they gave me. I get a phone call not 5 minutes later saying that they made a mistake and in fact there were no appointments available for Tuesday. So i asked if I could come in Wednesday afternoon, and was told no, all of Wednesday was also booked, they only had Monday slots available. I told them that there was no way that I could do Monday, as I have multiple obligations on Monday (work and family) and that I would be busy all day, there was no way for me to re-arrange my plans 2 days before. I told my dealer that I was available basically every other day this week, and that Monday was the only day that I would not be able to make time. My advisor asked if he could un-match me from the car, and that they would be receiving more throughout the weeks, I told him no, because I really did not want to wait for god knows how long to get another one, when I paid my deposit for this one, and had already waited 6 weeks for it.
Im beyond frustrated with the lack of accommodation/ customer service here. To give someone who had paid a deposit for your product, and waited 6 weeks for its arrival, basically 2 days notice, on a weekend, that you can only pick up a car on one day or else they'll be giving it to the next in line is probably the worst customer service I have experienced. I've gone back and forth with my advisor, who said that they'd be giving me a call back later to try and work something out, so I'm hoping that there is something that can be done. I don't think I am being unreasonable here, I could understand that if they gave me a couple weeks notice that I would have to pick up the car on Monday I could at least plan around that. I don't see it being fair to give a customer 2 days notice on a weekend, that they have to pick up their car on a specific date or else they lose that car until another is ordered.
I was wondering if anyone here has gone through something similar and if there was anything they did to ensure they go their car, any advice would be appreciated!