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Vendor TeslaShields Update #14 and 15
- Thread starter tshields
- Start date
We are showing that we have more than enough model 3 floor mats to fulfill the rest of orders and to continue selling. Right now it looks like shipment has paused for the 2021 model 3 floor mats. I am in contact with our warehouse team and will provide an explanation and when we should resume shipment.
MLXXXp
Member
Maybe or maybe not.
On May 7, 2021 I ordered 2021 M3 floor mats specified as "August ship" and trunk & frunk mats specified as "Production Start: 5/1/2021", as order #1395. At the time, I wasn't concerned about quick delivery but wanted them before the snow started (usually mid-December) here in Toronto, Canada.
On November 24, having not heard anything, but reading in this forum that mats were shipping, I called TeslaShields for a status update. I was told my order had been lost and was given a new replacement order #4098. I got an email stating that this new order would be placed as "high priority" and I should be receiving it in 2 - 4 weeks.
On December 22, close to 4 weeks from receiving the second order number (and after the first snow), I called again for a status update. Jason told me my order should ship the next day (Thursday, December 23) and I should receive a tracking number the day after (Friday). He said that the floor mats would be in this first shipment and the trunk/frunk mats would ship separately at a later date (which was okay with me).
I know that a shipment went out as expected, on December 23, only because I received a phone message from FedEx informing that I may have to pay customs clearance fees, duties and taxes. This message included a tracking number.
However, even though TeslaShields has shipped something to me, I haven't received a tracking number from them.
Most customers do recieve an automated email with tracking once shipment has commenced. There is however a few customers as shown above that did not receive their automated email with tracking. There is a chance it went to spam or it was never automatically sent. I have noted the order number and sent it to our 3PL so this can be fixed.
I only wonder because last week you said my order would be shipping "this week" and then later said there was a shipping delay.
We have been shipping out orders in the order in which they were received. I just got notice from our warehouse that we sent out 60+ model 3 floor mat units today. We are getting more inventory on Thursday so we should be resuming shipment of model 3 floor mats after the new year. Model Y floormats are unaffected and we have sent out all model y 5 seater floor mat orders and have plenty left over.
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