Actually, our SA, (Cristina) who works at the Florida Mall in Orlando, has been excellent! Really, she's been proactive and very well-informed. She's also very friendly! My wife and I ordered our MY sight-unseen, like many of us. The day after we placed our order, she called us to welcome us to the Tesla Family, gave us her cell number and her office number, and gave us a full "what to expect" briefing. She has answered our questions honestly, and has kept us updated throughout the process. We dropped-in to the Tesla Store (with no reservation) and she greeted us like old friends. She gave us an hour of her time to do a detailed "walk-around" of the display "Y" and ran my wife and I through the full tutorial of the control screen, and steering wheel controls. She then escorted us out to the parking lot, so that my wife and I could take a MY out for an unescorted test drive. When we came back from the drive, she showed us on her laptop that our car was already completed, and was on its way -- on a train -- from The factory to Birmingham, where it turns south to Orlando. She said that it might arrive earlier than the planned September 17 Delivery Day. Today, she contacted us to say: "I was tracking your car, and saw that it will arrive tomorrow, Saturday September 12th. Would you like to pick it up early?" You go girl! She is going to be at the SC when it opens tomorrow, at 9:00 am to make sure that the car is prepped for us, and she said that she will meet us to take us step-by-step through the inspection and -- hopefully -- acceptance process. Cristina is exactly the kind of person that any company could wish for. This is probably a bit too much detail, but she has really blown us away! This sounds like a Letter of Reference, but we really like her.