X-Posted from Yelp. I genuinely hope that nobody else experiences anything similar... Well I guess I ended up being the anomaly; at least I sure hope so. My father and I needed to head from Irvine to Las Vegas to pick up a vehicle. As a Tesla owner, I was familiar with Tesloop and was excited that I might finally have a suitable opportunity to use their service. So about 3 weeks out I went online to book the trip, yikes--the dates were not yet available online so I emailed them and asked them when their schedule for January would be available. I received a prompt reply that they'd be available within "the next couple of days." Seeing as though there are only 3 seats available per day from Irvine to Las Vegas (at the time, this could have since changed) I was eager to book the reservation but without a definitive date it forced me to have to continually check he website to see if the date had been made live and bookable--this ended up being more than "a couple of days" and in general not the best of customer experiences. Fast forward to our travel day....today. Scheduled for pick up at 8:30am at the McDonalds located at Main and McArthur by JWA. 7:25am: Phone call from Tesloop: "We're super sorry but the driver is running late and won't be there until closer to 9." 8:00am: Text from Tesloop: "I'll have an exact ETA momentarily for you. Thank you for your understanding!" I don't live at McDonalds so naturally I had to find transportation to the pick up location. Was on my way there in an Uber... 8:35am: Phone call from Tesloop: "Hey we're so sorry we have refunded you, our driver won't be there until closer to 9:30am." So here I am sitting at a McDonalds. The cascading effect this will have on my day is absolutely terrible. I've had to reschedule with the parties I am doing business with in Las Vegas at considerable inconvenience. Oh wait, here we go: 9:09am: Text from Tesloop: "Hello Justin, I am very sorry about the delay this morning. Your pilot, Alison, is heading to you now and should arrive to the McDonald's just before 10am this morning." So now it's going to be basically 10?!! I'm going to end up being kicked out of this McDonalds, because they have anti-loitering signs posted everywhere. UPDATE: This all took place on 1/25/17 it is now 2/4/17..I wanted to wait until things shook out before passing final judgement on my experience. The refund they promised me? Never came. I ended up being late to my appointment in Las Vegas then made me late to get back and screwed my day as a domino effect as I am sure you could imagine. I connected with Rahul the CEO on LinkedIn and while I won't share his exact words here, out of privacy, he profusely apologized, acknowledged that to use his words "they blew it." Yes, yes they did. Hopefully I receive the refund they promised me soon. Oh, our driver, Allison--TERRIFIC. 5 stars for her.