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Text vs Email notifications

Discussion in 'Model Y: Ordering, Production, Delivery' started by PagodaY, Aug 21, 2020.

  1. PagodaY

    PagodaY Member

    Joined:
    Dec 23, 2019
    Messages:
    175
    Location:
    Hudson Valley, NY
    I see everyone writing about receiving text mssgs for notifications, etc.
    I "chatted" w/Tesla a few weeks ago telling them that I cannot receive text mssgs where i am, asking to contact me via email instead. Since then I've heard nothing.
    Just wondering if anyone use email instead of text to communicate.

    White MY, FSD, LR. Ordered Nov. 2019
     
  2. Gizmotoy

    Gizmotoy Active Member

    Joined:
    Sep 16, 2013
    Messages:
    3,657
    Location:
    Bay Area, CA
    In my experience, emailing Tesla is basically like tossing something into a black hole. The exception is Tesla Shop support, which I was told was email-only. In this case, getting a response to email took, as of January, ~4 weeks (literally).
     
  3. OZKM3

    OZKM3 Member

    Joined:
    Nov 22, 2018
    Messages:
    82
    Location:
    Northwest Arkansas
    My SA Cristy only emails. Not trying to be rude, but she is bad at her job. She said, “I will contact you every 48 hours to keep you in the loop.” I paid for my car in full a week ago. Haven’t heard anything from her.

    my buddy gets regular text updates from his SA. Ordered weeks after me and already had delivery scheduled. All done via text.
     
  4. phil4791eng

    phil4791eng Member

    Joined:
    Aug 17, 2020
    Messages:
    124
    Location:
    Oklahoma City, OK
    Mine is supposed to be delivered from KC early next week. I live in OKC and have the same advisor.
     
  5. OZKM3

    OZKM3 Member

    Joined:
    Nov 22, 2018
    Messages:
    82
    Location:
    Northwest Arkansas
    when did you get your vin?
    Have you paid for the car yet?

    I got my vin Monday and paid for the car Tuesday. Her email said I had to pay within 7 days.
     
  6. paulk

    paulk Member

    Joined:
    Jan 26, 2019
    Messages:
    88
    Location:
    hartford, ct
    I emailed Tesla in Fall 2018 to ask a question about the new enhanced anti-theft accessory. im still waiting for a response, getting tired of holding my breath for almost two years.
     
  7. Threader

    Threader Member

    Joined:
    Apr 16, 2019
    Messages:
    487
    Location:
    Montreal
    message in a bottle
     

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