Thanks.....for the great customer service

[jaymchugh]

Drove 86 miles in 1 degree temperature as the heat element went out.....very frustrated and unhappy....from Belmont NH to Littleton MA

Had 128 miles on the bar.....yet barely made it home with 3 miles left.....

Called and got a message that they would call back in minutes.....after 35 minutes received a call and got disconnected

Then I called roadside assistance emergency.....

Dakato walked me through a simple reset and calmly answered my questions.....this guy deserves a raise........

thanks again...now no need to head to a schedule service 21 days out.......as this too was frustrating to learn......

 

[Watts_Up]

So was the reset just a full reboot (the two steering wheel buttons and the brake pedal) ?

Did you had a recent software update befor having this problem? A reboot is often recommended in this case.

So this was not related to the heat pump sensor that some users experienced?

 

[jaymchugh]

Not a rebot ...he had me to to security and power down the whole car....waited 10 minutes and I started up and heated up perfectly....

He said it was a computer issue...

 

[Noflash]

Can you please share the steps in case we are in a similar situation?

 

[jaymchugh]

Can you please share the steps in case we are in a similar situation?

sure....

Open up the menu
head to security
Power off the system...

wait 10 minutes.......

then to start you need to open the driver side door.........

let the system reboot and then the heat came back on and it has been great....



HOPE that helps.

 

[DanDi58]

Can you please share the steps in case we are in a similar situation?

it’s in the Owners Manual as well.

 

[Noflash]

it’s in the Owners Manual as well.

How would I find it? Is it under "simple reset" as OP described or heater not working?

 

[DanDi58]

Model Y Owner's Manual | Tesla

Learn how to power up your vehicle, resolve power up issues, and power off your vehicle.

www.tesla.com

OM is available in the car as well, under the Service screen.

 

[Noflash]

How would I find it in the owners manual? Is it under "simple reset" as OP described or heater not working?

How do I search heater not working or simple reset in the owners manual? I've tried with no luck.

It sounded like you were saying I shouldn't have asked what the resolution was for not having heat was because it was in the owners manual. I would not know how to resolve without calling roadside assistance. Since the OP shared, he saved me the hassle if I'm ever in that situation.

 

[Watts_Up]

Not a rebot ...he had me to to security and power down the whole car....waited 10 minutes and I started up and heated up perfectly....

He said it was a computer issue...

Here are some explanations for 'soft reboot' and 'hard reboot'.

How to Reset and Reboot Your Tesla – Complete Instructions

Find out how to reset your Tesla Model S, 3, X or Y. See how to reboot a Tesla (both soft and hard reset options). Unfreeze your Tesla now!

www.findmyelectric.com

 

[Noflash]

Here are some explanations for 'soft reboot' and 'hard reboot'.

How to Reset and Reboot Your Tesla – Complete Instructions

Find out how to reset your Tesla Model S, 3, X or Y. See how to reboot a Tesla (both soft and hard reset options). Unfreeze your Tesla now!

www.findmyelectric.com

Wow, I've never had to study so much for a car before. Thanks.

 

[DanDi58]

How would I find it in the owners manual? Is it under "simple reset" as OP described or heater not working?

How do I search heater not working or simple reset in the owners manual? I've tried with no luck.

It sounded like you were saying I shouldn't have asked what the resolution was for not having heat was because it was in the owners manual. I would not know how to resolve without calling roadside assistance. Since the OP shared, he saved me the hassle if I'm ever in that situation.

You asked what the procedure was for the power reset. I gave you the source. You do need to at least scan the OM. It’s a complex car.

 

[Noflash]

You asked what the procedure was for the power reset. I gave you the source. You do need to at least scan the OM. It’s a complex car.

That's not really accurate. I'm trying to learn in case I ever get in a similar situation and you stating the flippant and obvious read the manual is not helpful.

 

[Jjrss]

That's not really accurate. I'm trying to learn in case I ever get in a similar situation and you stating the flippant and obvious read the manual is not helpful.

Its a shade better than saying "google it" and providing a direct link to google.com

(sarcasm of course, I agree with your frustration in his answers)