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The $54,000 Paperweight (Registration problems)

Discussion in 'Model 3' started by JNB11, Aug 24, 2018.

  1. JNB11

    JNB11 Member

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    Thanks, I'll give it a try.
     
  2. Sandiegodoug

    Sandiegodoug Member

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    I was amazed how fast my plates came for both our x and our 3. And in California the DMV is terrible.
     
  3. JNB11

    JNB11 Member

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    Not an option. The DMV said I needed the EDRS. The Motor Vehicle Purchase Agreement does not show the registration fee or a delivery declaration.
     
  4. JNB11

    JNB11 Member

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    I can prove nothing. I have an unitemized receipt for the car and nothing else except for an expired registration and POI. Driving without registration is not an option, the fine is $300-$1500 plus a hit on insurance. I've been pulled over for expired tags before but that was because the DMV hadn't mailed them. The officer verified my current registration and I wasn't ticketed.
     
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  5. JNB11

    JNB11 Member

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    I attempted to submit a ticket through the website and got this response: Oops - something went wrong. Please contact Customer Support at (877) 798-3752 for assistance with scheduling your service appointment. Calling the number did not help, the Las Vegas Service Center is closed so of course, no one answered. I'll have to try later.
     
  6. JNB11

    JNB11 Member

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    I have this thing called a job and the service center is not open 24/7.
     
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  7. pox

    pox Member

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    I had the similar issue, they sent me a Georgia Title and bill of sale of sell from Colorado. With the Tesla "Dealerships" in to different states Wyoming wouldn't take them until the both came from the same dealership. After 3 months of talking with Tesla Fremont Customer Support, Las Vegas Delivery Specialist, Littleton Colorado delivery store and the Georgia Tesla Dealer that the Title from, It took ultimately calling out @tesla on twitter then I got my correct title overnight.
     
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  8. Stirfelt

    Stirfelt Member

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    Did you trade in a car?
    If so, in Nevada the plates belong to you.
    In Nevada the plates on the trade should be removed and installed in the new vehicle. Still need to go to DMV and pay the registration, but you get credit for the unused portion of the existing plate (from the trade).
     
  9. JNB11

    JNB11 Member

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    You don’t get it, do you? I can’t legally drive the car. I’m sure $54,000 is chump change to you and some of the others who posted snarky comments but I have more than a tiny issue with this matter. I’ve never had a problem with Chevy, Dodge, BMW, Honda and Toyota when it came to registering my cars or providing the required documentation. It’s not like Tesla is new to this game. This is not rocket science. The galling thing is Tesla doesn’t seem to give a damn. The most I get is lip service or excuses, I can’t legally drive the car or sweet talk a police officer with excuses.
     
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  10. JNB11

    JNB11 Member

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    I did not trade in a car. I have plates from another car that is in storage but I don’t qualify for a refund because I don’t meet the criteria. I cannot transfer the plates without an EDRS, I have nothing that proves I own the car. License Plate Surrender, Registration Cancelation & Refunds
     
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  11. Pollux

    Pollux Supporting Member

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    Hi, @JNB11, I think you are well within your rights to be annoyed. "Paperweight" isn't a bad description for something you can't use except at risk.

    Others have already made good suggestions about possible next steps.

    I'd be tempted to also consider the Ownership line again (‭(877) 798-3752‬ or [email protected]). Select some options that do NOT route you through to the Las Vegas service center. Try treating it as a non-emergency roadside assistance request and then ask for help routing the request to a senior manager based on the problems you've encountered with the Las Vegas SC.

    Each day you can't use your vehicle has a dollar loss value to you -- whether you paid cash in full or assumed a loan, you are shelling out money every day for a product you can't use... and you can't use it because the Mother Company hasn't fully delivered. While I wouldn't be yelling at some hapless person on the phone, I might make these points quietly and firmly.

    This really isn't YOUR problem to solve. It's THEIR problem to solve. (Except in certain specific cases where Tesla has made clear up front that the titling/registration/tags problem belongs to the buyer.)

    Good luck.

    Thanks,
    Alan
     
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  12. Tam

    Tam Well-Known Member

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    It looks like Tesla-TX is much better trained than Tesla-NV is.

    Someone in Tesla leadership needs to step up and train those employees in Tesla-NV to anticipate problems and be proactive!
     
  13. Pollux

    Pollux Supporting Member

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    P.S. I might even be tempted to flat-bed the vehicle back to the Service Center -- during their normal business hours -- and give the vehicle back to their care. Let them know that you'll be glad to take possession again once they've solved the tag problem. If they can't solve it within a reasonable amount of time -- say, 7 days -- then you'll expect them to void the transaction and return all funds. You might take a few pictures, as appropriate, to demonstrate that the vehicle has been returned to them. While saving copies of all flat-bed receipts to document that you relocated the car to them. Depending on whether you already have an attorney, you might seek 30 minutes of advice about how to do this for maximum benefit for you.

    I emphasize that I rarely do this sort of thing myself. I find that the right words to the right person at the right moment tend to work wonders, especially when I point out that the alternative is unwinding the deal, with or without legal assistance. But there's just no excuse for the temp tag / permanent tag issue to be pushed onto you (again, unless that's been made explicit beforehand) and for you to be left with an undriveable vehicle and no one at Tesla taking visible, urgent action to resolve the issue for you. I get it that Tesla is busier than ever -- when I visit my local Service Center and hear about 4 truckloads of cars arriving daily, and see that there are satellite parking lots borrowed from other businesses located all around the SC in a great circle, and I see the shadows under peoples' eyes, then I can see and hear for myself that the staff are pushed and are pushing themselves very hard. I am sympathetic towards them, and take great pains to make clear that my needs are non-urgent, that I can accept delays in appointments, that I can accept partial solutions, and so on. These people accomplish tremendous things every day! And now someone in their organization must STEP UP TO HELP YOU.

    Alan

    P.P.S. You might notice from my signature that I'm on my 4th Tesla at this point. So, yeah, I'm a big believer in the product and the company and the staff. And I hope you will become an even bigger fan, yourself... AFTER you can finally drive your car legally and this problem fades in the rearview mirror/camera! :)
     
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  14. MXWing

    MXWing Well-Known Member

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    #34 MXWing, Aug 25, 2018
    Last edited: Aug 25, 2018
    My children act this hysterical over a pittance, I discipline them.

    It's an issue but no one that warrants the level of vitriol and drama.

    Do you know how many Model 3s are roaming all over the country on temporary plates? No one will catch you unless you do something foolish.

    Man up and drive down to the center and get a personal status update.

    They should be open today.

    Good luck.

    Really dude? You should sit in a corner for 30 minutes and figure out if your suggested solution is proportionate to the severity of the issue at hand?
     
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  15. JNB11

    JNB11 Member

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    Flat-bedding the car is tempting, I admit, maybe later. The annoying thing is the service rep who handled the paperwork said they were more than happy to register the car for me so I didn’t have to wait at the DMV. I even signed a specific POA and he said they would take care of everything. So much for promises.
     
  16. brkaus

    brkaus Well-Known Member

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    You could also request the notarized letter from them indicating their willingness to take care of any/all registration related tickets or issues. Including liability in case of an accident.
     
  17. Tam

    Tam Well-Known Member

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    Did you try to look up in your Tesla Account webpage?

    Did you click on "Manage->View Vehicle Details->Motor Vehicle Purchase Agreement?

    It shows clearly item by item of the cost including all taxes, fees, DMV fees on the line "Vechicle License Fees" and also Regestration/transfer/titling fees...



    [​IMG]



    On the last page: There's a declaration that you need to print out, date and sign it:

    upload_2018-8-25_8-53-41.png
     

    Attached Files:

    • Informative x 1
  18. JNB11

    JNB11 Member

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    How can a person this stupid operate a computer? Or did you slap one of your kids until they did it for you? Pathetic. The temporary placard uses a HUGE font for the date. Didn’t you read my previous post about being pulled over for expired tags? The sticker on the plate is tiny. I’m not afraid of being stopped for doing something foolish, you fool.
     
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  19. MXWing

    MXWing Well-Known Member

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    I architect and design infrastructure that allows sites like TMC and the Internet to operate.

    The fundamentals don't change in any case.

    1 - You are overreacting.
    2 - No one here can extend your registration.
    3 - Make a stop to Tesla. Have them fix it or write you a note. Or you can nicely ask for a loaner so registration is not an issue.
    4 - Stop at DMV yourself if necessary.

    Done.
     
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  20. JNB11

    JNB11 Member

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    Thank
    Thanks Tam. The first time I opened the pdf, it only loaded the first page. I’ll call the DMV to see if they’ll register the car with this document. It is not the EDRS but I’ll see what they say.
     
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