The $54,000 Paperweight (Registration problems)

[mdresh]

I did not trade in a car. I have plates from another car that is in storage but I don’t qualify for a refund because I don’t meet the criteria. I cannot transfer the plates without an EDRS, I have nothing that proves I own the car. License Plate Surrender, Registration Cancelation & Refunds

Just came across this thread last night as I was facing similar problem in LasVegas. My temporary Placard is set to expire today 1/19/19.
I have been emailing few times in the last 2-3 weeks to delivery specialist but got standard answer that I should get Fedex packet with Papers needed for DMV in 2-4 weeks. After reading this thread, I even submitted ticket online last evening. I lost all hopes and was prepared to not drive my car from tomorrow.

So today around 4pm I went to TESLA store to actually complain and to find out my options. To my surprise , the delivery specialist ( different from the one I was in touch previously ) I could talk today was very nice , did some researching and realized that my EDRS was issued on 12/2218 (2 days after my car delivery) but the fedex packet was never sent out . She apologized for the delay and printed a copy of EDRS. Advised me to go to DMVNV online and try registering . I immediately went online and with EDRS# I could able to not only Register but also TRANSFER my custom plate of my old car ( which I sold to CarMax) to my New TESLA . The whole thing took just 15 min. I put my plates on my TESLA. Apparently I should be getting my decal in 2-3 business days.

Now in hindsight , I should have went to the showroom in person , 2 weeks ago instead of just trying to contact them through email/ phone. But anyway I am happy that I don't have to drive my Tesla with expired Permit

 

[wcorey]

Just came across this thread last night as I was facing similar problem in LasVegas. My temporary Placard is set to expire today 1/19/19.
I have been emailing few times in the last 2-3 weeks to delivery specialist but got standard answer that I should get Fedex packet with Papers needed for DMV in 2-4 weeks. After reading this thread, I even submitted ticket online last evening. I lost all hopes and was prepared to not drive my car from tomorrow.

So today around 4pm I went to TESLA store to actually complain and to find out my options. To my surprise , the delivery specialist ( different from the one I was in touch previously ) I could talk today was very nice , did some researching and realized that my EDRS was issued on 12/2218 (2 days after my car delivery) but the fedex packet was never sent out . She apologized for the delay and printed a copy of EDRS. Advised me to go to DMVNV online and try registering . I immediately went online and with EDRS# I could able to not only Register but also TRANSFER my custom plate of my old car ( which I sold to CarMax) to my New TESLA . The whole thing took just 15 min. I put my plates on my TESLA. Apparently I should be getting my decal in 2-3 business days.

Now in hindsight , I should have went to the showroom in person , 2 weeks ago instead of just trying to contact them through email/ phone. But anyway I am happy that I don't have to drive my Tesla with expired Permit

To be sure that's great news. I had a more straight-forward issue. My 30 days out came and went. Ya know what? I kept driving. When did I receive my new registration? 60 days after delivery. In CT DMV will only let a person register 2 cars at a time and then it's to the back of the line. Mt Kisco deliver 40 cars/day, that's a lot of trips to the back of the line which limit how many registrations they can do in a day, a week, a month. But it did get done!

 

[eprosenx]

To be sure that's great news. I had a more straight-forward issue. My 30 days out came and went. Ya know what? I kept driving. When did I receive my new registration? 60 days after delivery. In CT DMV will only let a person register 2 cars at a time and then it's to the back of the line. Mt Kisco deliver 40 cars/day, that's a lot of trips to the back of the line which limit how many registrations they can do in a day, a week, a month. But it did get done!

That is friggin crazy... Is CT one of the states that is hostile to Tesla?

In Oregon, they used to have dedicated lines for the dealerships. I presume if they still have them that Tesla would also get to use them...

I got my plates very rapidly.

 

[Lloyd]

CA registrations are now all online as of Jan 1st. Temporary plates are now printed before delivery. No more window registrations!

 

[wcorey]

That is friggin crazy... Is CT one of the states that is hostile to Tesla?

In Oregon, they used to have dedicated lines for the dealerships. I presume if they still have them that Tesla would also get to use them...

I got my plates very rapidly.

Yes, it is fricken crazy. Here's the thing. CT as a state and as a population, is not hostile to Tesla...A whole shitload of us own Tesla now. It's the NADA had connections with the state senate's Finance Committee. This, after the Senate vote to allow Tesla to sell cars in CT sailed through the Transportation Committee. So it was basically killed in committee. I suspect this time it'll be different. I know even in the 70s when I worked at the RI State House w/DMV across the street that was true, Moving to CT, we had to go to theirs in person...what a freak show... We were there easily 4 hrs and that was for two licenses and two registrations.

 

[BulerBuler]

Can't believe fan boys blindly supporting Tesla. I was big fan of Tesla, and am big fan of the car. But I lost faith in Tesla service center and customer service.

Whole purchase process is a mess, I took delivery on December 12, my car is literally paper weight since Jan2, registration expired, scratches before delivery, disconnected delivery process. Anything and everything is wrong with Tesla delivery and customer service.

Calls, and emails don't work, every one is sorry about the state of affairs, but can't do anything toto maki it right. There is no single point of contact for resolving issues. It's always a new face, reading through the notes briefly and state I am sorry for your troubles.

What good is a sorry? The delivery center manager is avoiding my calls. What a shame.

Why should a customer be without a car when he paid full price? Why customer has to face the consequences of Tesla's delivery issues?


"First, I would like to offer my apologies for the delay in receiving your registration paperwork. As you may know, Tesla has grown tremendously just in the last few months. Unfortunately, you are experiencing many of our growing pains first-hand."

That's the most honest answer todate from customer service. All previous correspondence was misleading.

 

[BulerBuler]

I feel dreadful even to think about going to that awful Springfield NJ service center. Its too far and delivery manager is a cheater, don't know about the actual service center.

Praying if Tesla can open new service center in NJ. Princeton NJ was a proposal, not sure in cost-cutting efforts will it materialize.

Please don't live in fantasy that Tesla doesn't need service. It's not true.

 

[wcorey]

Can't believe fan boys blindly supporting Tesla. I was big fan of Tesla, and am big fan of the car. But I lost faith in Tesla service center and customer service.

Whole purchase process is a mess, I took delivery on December 12, my car is literally paper weight since Jan2, registration expired, scratches before delivery, disconnected delivery process. Anything and everything is wrong with Tesla delivery and customer service.

Calls, and emails don't work, every one is sorry about the state of affairs, but can't do anything toto maki it right. There is no single point of contact for resolving issues. It's always a new face, reading through the notes briefly and state I am sorry for your troubles.

What good is a sorry? The delivery center manager is avoiding my calls. What a shame.

Why should a customer be without a car when he paid full price? Why customer has to face the consequences of Tesla's delivery issues?


"First, I would like to offer my apologies for the delay in receiving your registration paperwork. As you may know, Tesla has grown tremendously just in the last few months. Unfortunately, you are experiencing many of our growing pains first-hand."

That's the most honest answer todate from customer service. All previous correspondence was misleading.

As I believe I told you before, my registration took 2 months, almost to the day, to arrive. However, I never stopped driving the car. Don't speed, don't do wheelies, don't race others off a green light. If you don't give them any reason to stop you they won't. It's not a paper weight, that is just hysterical theatrics. If you hate the company so much perhaps you should sell the car once it is registered.

 

[fr4c]

I feel dreadful even to think about going to that awful Springfield NJ service center. Its too far and delivery manager is a cheater, don't know about the actual service center.

Praying if Tesla can open new service center in NJ. Princeton NJ was a proposal, not sure in cost-cutting efforts will it materialize.

Please don't live in fantasy that Tesla doesn't need service. It's not true.

Sorry to hear you're having issues. Did you take delivery from the Springfield location? We picked up our Model 3 on 12/26, and chose to transfer plates/registration. Received new registration from Tesla via FedEx on 1/18 with the new registration.

 

[Xtek]

Same thing is happening to me with no end in sight. Took delivery 10/27/2018, temp tags expired 12/10/2018. I cannot get new temp tags printed due to WA dealership laws. So now I'm driving around a Model 3 with temp tags expired by over a month ago. I started an executive escalation and they offered to give me a rental car. Given that I have my Model 3 configured for skiing (winter tires and ski rack) I can't take them up on their offer. I now have to cancel a trip I had planned for Whistler, BC, Canada because I can't take my unregistered Model 3 across the border.

Every person I've talked to has ghosted me including the person I was talking to regarding my executive escalation. I have filed a formal complaint with the WA State Attorney General a few days ago, will update on progress of this situation.

 

[viperssd]

This level of service is really unacceptable, I've had dealers manage my out of state registration with more finesse even going into states beyond just their neighbors.
The really odd thing is the inconsistency in the process at Tesla, I received my registration and title within 30 days meanwhile people are waiting months.

 

[wcorey]

This level of service is really unacceptable, I've had dealers manage my out of state registration with more finesse even going into states beyond just their neighbors.
The really odd thing is the inconsistency in the process at Tesla, I received my registration and title within 30 days meanwhile people are waiting months.

At least in NY and CT it is not a Tesla problem. Dealing eithvdmvis subbed out to a 3rd part company. We've lived in many states and dealt with many DMVs. They have all been notoriously bad. Now multiply that individual experience by 40/day.
As I've said before, don't give cops a reason to stop you and they won't. Besides, teslT will pay the ticket.

 

[Barklikeadog]

This level of service is really unacceptable, I've had dealers manage my out of state registration with more finesse even going into states beyond just their neighbors.
The really odd thing is the inconsistency in the process at Tesla, I received my registration and title within 30 days meanwhile people are waiting months.

I may be 1000% wrong, but I feel that dealers have people in these positions who have: 1. done this a long time 2. have some sort of acct degree or experience 3. are a notary

If I go into the Search for Jobs | Tesla site and CTRL F search for 'Title' 'Notary' or 'Title clerk' nothing comes up.
They have thousands of listings... but not for that. Who is doing that job? If you go to indeed and search for auto title clerk, you
get thousands of hits. For example:

AUTOMOTIVE TAG & TITLE CLERK

Experienced Automotive Title Clerk Needed

A qualified candidate must have at least 3-5 years’ experience with new and used car title work. Experience with Auction Vehicles, New & Used Tag & Title Work, out of State Processing, title laws, registration, and accounting.

Requirement:
Notary Public

Where is that job listing with Tesla? I'm sifting through these listings and can't seem to find it.

 

[wcorey]

I may be 1000% wrong, but I feel that dealers have people in these positions who have: 1. done this a long time 2. have some sort of acct degree or experience 3. are a notary

If I go into the Search for Jobs | Tesla site and CTRL F search for 'Title' 'Notary' or 'Title clerk' nothing comes up.
They have thousands of listings... but not for that. Who is doing that job? If you go to indeed and search for auto title clerk, you
get thousands of hits. For example:

AUTOMOTIVE TAG & TITLE CLERK

Experienced Automotive Title Clerk Needed

A qualified candidate must have at least 3-5 years’ experience with new and used car title work. Experience with Auction Vehicles, New & Used Tag & Title Work, out of State Processing, title laws, registration, and accounting.

Requirement:
Notary Public

Where is that job listing with Tesla? I'm sifting through these listings and can't seem to find it.

At least in NY the function of working with dmv is outsourced to a 3rd party company. The woman that did my paperwork either was a notary or otherwise witnessed my signing over title. Companies staff for their steady state volume of business.
This is pretty simple, if you don't want to do business with tesla, sell your car and be done with them. And if you don't have a Tesla, stop trolling.
I don't understand why so many pickup truck owners feel threatened by Tesla.

 

[Barklikeadog]

At least in NY the function of working with dmv is outsourced to a 3rd party company. The woman that did my paperwork either was a notary or otherwise witnessed my signing over title. Companies staff for their steady state volume of business.
This is pretty simple, if you don't want to do business with tesla, sell your car and be done with them. And if you don't have a Tesla, stop trolling.
I don't understand why so many pickup truck owners feel threatened by Tesla.

How did you come to the conclusion that I am threatened or trolling? ive made it quite clear over the years that if Tesla builds a pickup truck that meets my needs, I will jump
in line without hesitation. I'm definitely going to critique them, I'm no fanboi. I'm also not posting fake stories or constantly predicting bankruptcy. Relax

 

[wcorey]

Let me put this here. I'll start a new thread specifically for this:

Attn: Ct Tesla Owners please go to this address and sign the online petition to the State Legislature.
Sign your name to bring Tesla to CT

 

[BulerBuler]

As I believe I told you before, my registration took 2 months, almost to the day, to arrive. However, I never stopped driving the car. Don't speed, don't do wheelies, don't race others off a green light. If you don't give them any reason to stop you they won't. It's not a paper weight, that is just hysterical theatrics. If you hate the company so much perhaps you should sell the car once it is registered.

NJ fines are steep, neighborhood is very safe, cops only work is to scouting car and issuing fines. The point is I paid full price and because of Tesla's delivery issues, registration was not processed. Actually it was put on hold for unknown reasons. Why should a customer face consequences of Tesla's problems. Tesla's should either pay for rental or loss of use. When they realize they are spending too much time and money on delivery, they would try to correct the delivery process.
Tesla cannot expect customer's to absorb all out comes of bad delivery process.

The attitude from customer service and delivery center expects us to take a hit, Tesla is not a charity case and we are not doing an favor, as a company they should learn and improve.

I am planning to file case a case against them with NJ MVC, and NJ consumer affairs. Will consult lawyer and seek financial compensation.

Selling car now is a bad suggestion, I have invested time and money for this car. It's not product thst can be returned or sold easily without taking big financial hit.

 

[wcorey]

NJ fines are steep, neighborhood is very safe, cops only work is to scouting car and issuing fines. The point is I paid full price and because of Tesla's delivery issues, registration was not processed. Actually it was put on hold for unknown reasons. Why should a customer face consequences of Tesla's problems. Tesla's should either pay for rental or loss of use. When they realize they are spending too much time and money on delivery, they would try to correct the delivery process.
Tesla cannot expect customer's to absorb all out comes of bad delivery process.

The attitude from customer service and delivery center expects us to take a hit, Tesla is not a charity case and we are not doing an favor, as a company they should learn and improve.

I am planning to file case a case against them with NJ MVC, and NJ consumer affairs. Will consult lawyer and seek financial compensation.

Selling car now is a bad suggestion, I have invested time and money for this car. It's not product thst can be returned or sold easily without taking big financial hit.

Again, Tesla has said they would pay any fine. Assuming NJ is like NY, they outsource that process. By all means hire the most expensive lawyer you can find and spend the next several years in court.

 

[BulerBuler]

Again, Tesla has said they would pay any fine. Assuming NJ is like NY, they outsource that process. By all means hire the most expensive lawyer you can find and spend the next several years in court.

Tesla didn't say anything about paying fines and encourage driver's to unregistered car. You are making it up.

Don't assume it will take years to fight Tesla, simple fact if Tesla caused loss of use then they have to pay.

I have been threatened by Tesla was thh legal proceedings, so far I haven't seen one coming.

 

[thedongh]

I've had same problems. Got the car November through using my own bank. Tesla sent my bank the self reg kit for their state (different state) even though on the PO that my bank submitted clearly stated ca registration and even included the CA reg form. We kept telling them to send us the right one, so they sent me in california the self reg packet for an out of state dmv still. Not only that Tesla never reported the car sold to CA DMV so I couldn't go to the DMV to register the car. When they typed in the vin it shows the vehicle but its not able to do anything since Tesla didn't report it was sold/transferred yet. In the end my bank gave me temp tags from their state, and did the ca dmv reg on my behalf. Still haven't gotten my updated tags yet though. All through the process all Tesla folks were nice, but they always gave bad info or was nice to my face but then didn't actually do anything to help.