I’m the owner of a Model 3 purchased on July 20 from the Las Vegas Tesla dealer. It is everything I thought it would be and I’m more than satisfied. There was a one week delay in the final delivery but I received the car many months sooner than I ever expected. A nice man named Sean handled the delivery and another nice lady by the name of Caroline handled the actual turnover of the car. I signed the paperwork and after Caroline answered a couple questions, I left.
So why is the car an over-priced paperweight? The temporary registration has expired and no one at Tesla seems to care. I emailed my concerns to Sean on August 15, four days prior to expiration. He answered the first email, said he could check with the service center, but he never called or responded again. I then tried Caroline’s number and sent an email. She returned my call and said she needed a copy of my proof of insurance even though I offered a copy when picking up the car. I sent her the requested picture of the insurance and the next time we talked, one day after the temporary registration expired, she plainly stated a third party was responsible for registering my car and the registration and plates would be mailed to me. She made no offer to try and find out why there was a delay and seemed to imply she was washing her hands of the entire matter.
This morning, August 24, five days after the registration expired, I checked the Nevada DMV website to see if the Tesla was listed on my registration page, it was not. Prior to lunch, I called the DMV to see if they had a record of the registration and if there might be some kind of delay at their end. The title was ready but they did not receive any request to register the car. The lady at the DMV suggested I should bring in the EDRS to register the car myself. Impossible of course because I do not have this form; or any other documentation that says I own the car.
I called Tesla and talked to a sales representative. She listened to my story then offered to transfer my call to Caroline. I politely declined then she said she would talk to the manager about my problem and I would receive a prompt reply. After over three hours I called again and talked to a man who also said he also would talk to the manager and he, of course, said I would receive a reply. It didn’t happen.
So what happens now? It’s obvious the Las Vegas dealer doesn’t care. Do I return the car? Should I contact an attorney? Has anyone else had this issue?
Thanks
James
So why is the car an over-priced paperweight? The temporary registration has expired and no one at Tesla seems to care. I emailed my concerns to Sean on August 15, four days prior to expiration. He answered the first email, said he could check with the service center, but he never called or responded again. I then tried Caroline’s number and sent an email. She returned my call and said she needed a copy of my proof of insurance even though I offered a copy when picking up the car. I sent her the requested picture of the insurance and the next time we talked, one day after the temporary registration expired, she plainly stated a third party was responsible for registering my car and the registration and plates would be mailed to me. She made no offer to try and find out why there was a delay and seemed to imply she was washing her hands of the entire matter.
This morning, August 24, five days after the registration expired, I checked the Nevada DMV website to see if the Tesla was listed on my registration page, it was not. Prior to lunch, I called the DMV to see if they had a record of the registration and if there might be some kind of delay at their end. The title was ready but they did not receive any request to register the car. The lady at the DMV suggested I should bring in the EDRS to register the car myself. Impossible of course because I do not have this form; or any other documentation that says I own the car.
I called Tesla and talked to a sales representative. She listened to my story then offered to transfer my call to Caroline. I politely declined then she said she would talk to the manager about my problem and I would receive a prompt reply. After over three hours I called again and talked to a man who also said he also would talk to the manager and he, of course, said I would receive a reply. It didn’t happen.
So what happens now? It’s obvious the Las Vegas dealer doesn’t care. Do I return the car? Should I contact an attorney? Has anyone else had this issue?
Thanks
James
