The app is no longer compatible with your device...

[duanra]

Then it says to contact developper.
That is the message i get from my android phone. Android version 8.1.0.
The Tesla app doesn't show anymore in the playstore. I still have it on the phone though.
Anybody got the same issue ?

 

[BluestarE3]

Yep, had noticed this a few days ago when I went to the Play Store app to see if Tesla app version 3.10.2 is there since I never got an automatic update or notification of such. To my surprise the official Tesla app is no longer listed. If I go the Play Store via a web browser or by checking Android Settings and App Details, it shows the Tesla app as incompatible with my device (same on 3 different devices I own). The minimum requirement is Android 5 and my devices run 8.1.0 or 9.

The already installed mobile app still works, so not a problem for existing Tesla owners who already have the app installed on their phones, but what happens with new owners who just got their cars this past weekend and they try to install the app for the first time? Are they receiving the same error message?

 

[tinyrodent]

Pixel 3a with Android 10 here; no incompatibility reported.

 

[Vipercat]

I recall some forum members reporting a same kind of error with the App some months ago. Something to do with Tesla updating the App on their side. Problem was resolved within a day or so.

 

[bwalter]

Interesting, I see that it's compatible with "some" of my devices, namely the Pixel 3a I've since given to my wife and my 2nd generation Nexus 7 (old tablet). It's showing not compatible with my 10" Samsung Tab A, my Moto G5 Plus, or the LeEco Le Max 2 that I'm currently using as my main phone. Never had an issue before and I've had it installed on all 3 of the phones in that list, but never the tablets.

Hopefully they get it sorted out, though I'm betting I could sideload it if I had to.

 

[noicepls]

My BlackBerry (Android 8.1.0) auto-updated existing Tesla app 3.10.1 to version 3.10.2 two days ago, and everything seems to be working fine, if this helps.

 

[OONCAR]

Took delivery of a Model 3 on Friday afternoon. The Tesla app cant be found on Google Play and when I used a desktop it tells me the app is not compatible with my Xiaomi Redmi Note Pro 6 or Xiami Mi A2.... The A2 has Android 8, not sure about the Redmi as dont have it to hand to check. Tesla in Ireland dont know why, have completed new buyer survey and given feedback. Not v happy about this.

 

[willow_hiller]

Started this thread in the Software updates forum! Tesla app for Android version 3.10.2-388 (Nov 27, 2019) now incompatible with some phones?

Didn't think to look in the Canadian forum for duplicates

I'm hoping this is a temporary issue. Tesla just updated the app as of November 27, it's possible they haven't uploaded all versions yet.

 

[willow_hiller]

Found some more information: Mr. Botts on Twitter

Supposedly it's related to whether the phone has NFC or not. Which is odd, because I don't think any of the app features actually use NFC at the moment.

EDIT: This Japanese tweet implies that the app tried to implement an NFC feature where you could unlock your car by tapping the phone to the B pillar: Gusfring on Twitter Not sure why this would be useful when it can unlock via bluetooth.

 

[bijan]

Found some more information: Mr. Botts on Twitter

Supposedly it's related to whether the phone has NFC or not. Which is odd, because I don't think any of the app features actually use NFC at the moment.

EDIT: This Japanese tweet implies that the app tried to implement an NFC feature where you could unlock your car by tapping the phone to the B pillar: Gusfring on Twitter Not sure why this would be useful when it can unlock via bluetooth.

Can confirm. Just went down to my car with Bluetooth disabled and tapped on b pillar and car unlocked/locked. Cool!

Sucks for those without NFC but I am pretty sure they can make that an optional feature going forward.

 

[bwalter]

The NFC requirement explains which devices of mine are compatible and which are not. Hopefully they sort this out soon because NFC may be cool to support but shouldn't be required. There are lots of Apps that can use NFC but still work without it.

 

[willow_hiller]

Just saw your post in another thread @BluestarE3 Vanished Android Tesla App? [Update: app is in the Google Play store]

Thanks for asking; looking forward to getting the app fixed and getting the mileage/percent readout on the charge screen!

 

[duanra]

The app is showing in the playstore !