I understand the car is amazing.
but it costs a fortune, and when spending that kind of cash, you expect a certain level of service.
I understand that sales are up, they are getting busy.
but when customer service is being sacrificed, someone has to call them out.
I was told late October delivery, then November, then for sure December 16, now "hopefully" it will be complete and on a truck Dec 28. It went into production November 9th. By that point, the Tesla credit check I ran when I placed my order expired and a new one would have to run with new higher rates/terms. OK, things happen, AP2 came out etc, I'm good.
The new delivery estimates came and went. The Delivery specialist never called me. 44 days in production and counting, and after all the emails and phone calls to my DS and the delivery team at Fremont (who never answer the phones, just goes to the answering machine EVERY time), all I get is that the car is "over half done". No details about what the heck is wrong with the car. Is it something major? Is it something minor? Nobody knows.
Now they are "offering" to send documents for me to sign without even seeing this car that is either flawless being in production for over a month and a half, or is hanging together by threads that I will be completely liable for.
Tesla is ramping up production with model 3 and more S and X, but how much more will their service suffer?
You want your car serviced? Plan on an appointment weeks in advance! There is no white glove service here. Sign the papers and get the heck off our lot.
The car is amazing, but at what cost.
but it costs a fortune, and when spending that kind of cash, you expect a certain level of service.
I understand that sales are up, they are getting busy.
but when customer service is being sacrificed, someone has to call them out.
I was told late October delivery, then November, then for sure December 16, now "hopefully" it will be complete and on a truck Dec 28. It went into production November 9th. By that point, the Tesla credit check I ran when I placed my order expired and a new one would have to run with new higher rates/terms. OK, things happen, AP2 came out etc, I'm good.
The new delivery estimates came and went. The Delivery specialist never called me. 44 days in production and counting, and after all the emails and phone calls to my DS and the delivery team at Fremont (who never answer the phones, just goes to the answering machine EVERY time), all I get is that the car is "over half done". No details about what the heck is wrong with the car. Is it something major? Is it something minor? Nobody knows.
Now they are "offering" to send documents for me to sign without even seeing this car that is either flawless being in production for over a month and a half, or is hanging together by threads that I will be completely liable for.
Tesla is ramping up production with model 3 and more S and X, but how much more will their service suffer?
You want your car serviced? Plan on an appointment weeks in advance! There is no white glove service here. Sign the papers and get the heck off our lot.
The car is amazing, but at what cost.
