The Gear Shop Doesn't Want to Hear from You

[FlyF4]

At least this is the conclusion that the wife has drawn.
We received 2 jackets from the gear shop that need to be exchanged. Note, there is no telephone number on the Tesla gear shop page and only an email address. After sending 2 emails over 6 days, there is no reply. We conclude that once they get your money for a purchase, they don't want to hear from you again. I guess they are waiting 30 days when they will say that they time to return them has passed. We won't be ordering anything else from the gear shop.

If Amazon were to implement that technique, they would be out of business.

 

[jeffro01]

I believe Tesla outsources that but regardless, that's not the way you treat your customers...

Jeff

 

[FlyF4]

Yes it appears to be outsourced, but we were hopping that Tesla would have someone to monitor this process and make sure they respond promptly, or at least post a phone number to call.

 

[jeffro01]

Yes it appears to be outsourced, but we were hopping that Tesla would have someone to monitor this process and make sure they respond promptly, or at least post a phone number to call.

Couldn't agree more... My post wasn't meant to be sarcastic or anything like that. Your experience should be a positive one, not this...

Jeff

 

[MarcusMaximus]

You might try reaching out to the general tesla service email([email protected]). I've generally found they'll bend over backwards to help with any issue.