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The Gear Shop Doesn't Want to Hear from You

FlyF4

Son of a MX
Mar 21, 2017
842
562
moved to San Diego
At least this is the conclusion that the wife has drawn.
We received 2 jackets from the gear shop that need to be exchanged. Note, there is no telephone number on the Tesla gear shop page and only an email address. After sending 2 emails over 6 days, there is no reply. We conclude that once they get your money for a purchase, they don't want to hear from you again. I guess they are waiting 30 days when they will say that they time to return them has passed. We won't be ordering anything else from the gear shop.

If Amazon were to implement that technique, they would be out of business.
 
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FlyF4

Son of a MX
Mar 21, 2017
842
562
moved to San Diego
Yes it appears to be outsourced, but we were hopping that Tesla would have someone to monitor this process and make sure they respond promptly, or at least post a phone number to call.
 

jeffro01

Active Member
Jan 30, 2013
2,693
1,959
Teller County CO
Yes it appears to be outsourced, but we were hopping that Tesla would have someone to monitor this process and make sure they respond promptly, or at least post a phone number to call.

Couldn't agree more... My post wasn't meant to be sarcastic or anything like that. Your experience should be a positive one, not this...

Jeff
 
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