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The honeymoon finally ebbs...

I’m a little more than two years in with my late 2016 Model S 90D. I love it. Always have, still do. Brag on it at any opportunity. And, have often said “I’ll never go back...” meaning not just EV vs ICE but Tesla in specific.

This weekend my wife and I traveled from our home in Alabama (one of “those” no Tesla because of arcane law states) to Atlanta for a birthday weekend away from the kids. Wonderful weekend. Easy charging at our hotel and no issues until Monday morning when we realized as we started our drive home...no heat. Tried a center console reboot, a full power down, etc but was pretty obviously hardware, not software. Called but local dealers were closed for MLK so headed home chilly but happy to be in the South at 30 degrees vs other climes.

Called my service center Tuesday at 8 (Marietta) who took the info and said they’d run a diagnostic and call back. Nothing Tuesday or Wednesday. Called back this morning (Thursday) and was told yes, it’s the heater PTC (? May have those letters wrong) and they needed to schedule me in. Inquired about mobile who have done some great things for me before but was told it couldn’t be done. Inquired about trailer pick up and was told that didn’t exist anymore. So the reality hit...a full day off work to drive to Atlanta, wait all day and drive back for a warranty repair.

I guess there are no options, and please accept this as a minor rant and nothing more but I find myself sad this morning that, at lease end in one year, I may have to reconsider the “lose a day” for service factor before re-upping with a car/brand I’ve loved. Sigh...
 

Skipdd

Active Member
Supporting Member
Dec 30, 2015
1,022
3,092
Silver Spring, MD
I’m a little more than two years in with my late 2016 Model S 90D. I love it. Always have, still do. Brag on it at any opportunity. And, have often said “I’ll never go back...” meaning not just EV vs ICE but Tesla in specific.

This weekend my wife and I traveled from our home in Alabama (one of “those” no Tesla because of arcane law states) to Atlanta for a birthday weekend away from the kids. Wonderful weekend. Easy charging at our hotel and no issues until Monday morning when we realized as we started our drive home...no heat. Tried a center console reboot, a full power down, etc but was pretty obviously hardware, not software. Called but local dealers were closed for MLK so headed home chilly but happy to be in the South at 30 degrees vs other climes.

Called my service center Tuesday at 8 (Marietta) who took the info and said they’d run a diagnostic and call back. Nothing Tuesday or Wednesday. Called back this morning (Thursday) and was told yes, it’s the heater PTC (? May have those letters wrong) and they needed to schedule me in. Inquired about mobile who have done some great things for me before but was told it couldn’t be done. Inquired about trailer pick up and was told that didn’t exist anymore. So the reality hit...a full day off work to drive to Atlanta, wait all day and drive back for a warranty repair.

I guess there are no options, and please accept this as a minor rant and nothing more but I find myself sad this morning that, at lease end in one year, I may have to reconsider the “lose a day” for service factor before re-upping with a car/brand I’ve loved. Sigh...

Sorry to hear of your issue. Agree with your perspective.
 

Unpilot

Sell order in at $5999.99
Supporting Member
Dec 2, 2017
5,586
47,390
A Coast
The travel to service is a drag but common with other brands...kinda.... they usually have more service centers.
Th no call back is bad as it is indicative of overall communication problems.

I sent in a inquiry over 2 months ago about pricing for FSD and have not heard back.
 
Better get used to the slow or no responses and worsen service gaps. Tesla has been cutting cost like crazy and the laying off of 7% of their labor will only add to more non-response, longer wait for services, reduction in what we enjoyed like loaner car a few years ago. Thinking you can driving in and get your car back the same day may be a wishful thinking. At least they did not make you wait a month to let you bring the car in. We, in California where Tesla is all over the place, it is like pulling teeth to get an appointment, let along getting service done in a day. I could even pull my Model S in their service center and had to line up in the street. Love the car but post-sale service sucks.
 

mongo

Well-Known Member
May 3, 2017
15,560
55,225
Michigan
Tesla has been cutting cost like crazy and the laying off of 7% of their labor will only add to more non-response, longer wait for services, reduction in what we enjoyed like loaner car a few years ago.

That would be a strange consequence, since the bulk of layoffs were in manufacturing, not service...
https://electrek.co/2019/01/23/tesla-model-s-model-x-production-most-affected-layoffs-report/
Further, service is getting more attention:
Elon Musk pledges to improve Tesla's service location coverage within 3-6 months
 

mongo

Well-Known Member
May 3, 2017
15,560
55,225
Michigan
You do realize that an Elon time frame has little relationship with actual time. 3-6 months could be easily and most likely sometime in 2020 or later.

Sure, but in terms of the claim that the 7% cut with impact service, the background of recent statements seems applicable. Even if not expanding quickly, it would be contrary to shrink it.
 
I’m a little more than two years in with my late 2016 Model S 90D. I love it. Always have, still do. Brag on it at any opportunity. And, have often said “I’ll never go back...” meaning not just EV vs ICE but Tesla in specific.

This weekend my wife and I traveled from our home in Alabama (one of “those” no Tesla because of arcane law states) to Atlanta for a birthday weekend away from the kids. Wonderful weekend. Easy charging at our hotel and no issues until Monday morning when we realized as we started our drive home...no heat. Tried a center console reboot, a full power down, etc but was pretty obviously hardware, not software. Called but local dealers were closed for MLK so headed home chilly but happy to be in the South at 30 degrees vs other climes.

Called my service center Tuesday at 8 (Marietta) who took the info and said they’d run a diagnostic and call back. Nothing Tuesday or Wednesday. Called back this morning (Thursday) and was told yes, it’s the heater PTC (? May have those letters wrong) and they needed to schedule me in. Inquired about mobile who have done some great things for me before but was told it couldn’t be done. Inquired about trailer pick up and was told that didn’t exist anymore. So the reality hit...a full day off work to drive to Atlanta, wait all day and drive back for a warranty repair.

I guess there are no options, and please accept this as a minor rant and nothing more but I find myself sad this morning that, at lease end in one year, I may have to reconsider the “lose a day” for service factor before re-upping with a car/brand I’ve loved. Sigh...

I would make DAMN sure they intend to fix it that day...
 
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Reactions: croman and KyleDay
Elon promised a lot and had hard time delivering. It is evident that service had deteriorated over the years unless one never had to bring the vehicle back for service. Production is an income source, service is money drain especially for warranty repairs. It is simple math.

Just build better cars so owners don't have to bring them back for warranty work. Or fix issues (that means there should be QC checks) before releasing cars for sale.
 
Good luck with customer servive, my car been broke since v9 was loaded. Got a kid on phone yesterday that lied the entire 49 minutes.
My local service center man read me every entry in my Vin file. Still no fix.
I cannot super charger at any OLD chargers. V9 does not see old chargers. Only Gen 5.
So im not able to go out of town. Since November .
 
I would escalate to corporate to have a mobile service appointment. Just remember that we are electric car pioneers - sometimes it is hard to be at the forefront.

Brent


I will give that a try. Apparently the repair involves disconnecting the high energy wiring from the battery pack which is not something the mobile person can do.

Now that’s from the dude at the center, and not a technician I suspect, so I will try to escalate.
 
I'm with demundus, make sure they tell you they will fix it at appointment time. My experience was that you drop it off and they give you a loaner and tell you they will let you know when they're done, even after I specifically told them I'm driving 4 hours.
A scheduled appointment seems to not mean anything to them.
 

whitex

Well-Known Member
Sep 30, 2015
7,028
9,025
Seattle area, WA
To the OP, I’m sorry to hear that. It’s a bummer for sure. I’ve had some of the same feelings. Specifically when I got a dent in a parking lot and it took 4 months to have my car fixed. I think the ridiculous time to get repair panels is another thing Elon has talked about fixing, but it may be harder to tolerate some of this stuff if/when I can buy a mainstream German EV for a similar price. Although, I’m one of the lucky ones that has two SCs within an hour drive. Also, I plan on keeping the two cars we have for at least 10 more years. Best of luck.
 

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