I didn't, it was a used car....
Mine was new, but still delivered with issues. And then delivered after service with issues, some worse than when the service started. It was as if nobody even looked at the repair work.
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I didn't, it was a used car....
it has been for service for 1.5 months The first service also involved paint issues on the hood (remember, it was a new car) and they also made it much worse trying to fix it. :
I didn't, it was a used car....
The OP's car was originally a demo car.Re-read-- NOT A USED CAR.
The OP's car was originally a demo car.
I wonder if Tesla uses their lightly flawed cars as loaner / demo units?
We recently had a p85 loaner and it had brutal sunroof noise at highway speeds with less than 2k miles.
Early -
There is no excuse for any of this, except poor QC.
I cannot speak for you, but if it were my car, I'd tell them they have just purchased a new demo unit, and I'll expect a fresh car from the factory.
When you get that JD Powers survey, please make sure to mark it poor in the areas that you see fit.
I'm tempted to cancel my order with all of these issues new people are having...I better go have a drink and calm down.
And before people start giving me the Tesla Kool Aid, the BOTTOM LINE is they should have never delivered the car in this condition--PERIOD. And YES, I'm referring to the NEW ones.
Regardless of the source of these problems, nobody is doing Tesla any favors by pretending that this sort of performance is sustainable over time.
Assuming that these problems are ultimately fixed, I think the OP was appropriately compensated for his time and inconvienice, to the tune of $21,000.
I agree every car should be delivered in perfect condition but that is an impossible bar to reach. There will always be a certain number of cars with issues but they should be small hopefully and Tesla should address them promptly. This is also an Internet forum where the problems get amplified as people who are upset about something are more likely to post than people happy or without any problems. I'm not saying there aren't QC issues, just that it is tough to tell here if this is a frequent problem or not.
Do a complete inspection with your delivery specialist when your car arrives and refuse delivery if you find something like that.
Dave the voice of reason...I hear you on the points.
The problem with Texas delivery is that you have to pay AHEAD of time (before inspection) and sign the MVPA. The document states that you are accepting the vehicle in the condition it is (which is misleading, as one has never even seen the vehicle). Most other vehicles (even special order) you inspect, you drive, THEN you pay if all is well. With this transaction completely backward--and leaves buyer with little recourse (I know there is a warranty, etc--just saying you cannot refuse--you've already legally bought it by the time it shows up).
Re-read-- NOT A USED CAR.
sure it was... demo = used.... based on the discount he got, sounds like a lot of miles as well...
Early -
There is no excuse for any of this, except poor QC.
I cannot speak for you, but if it were my car, I'd tell them they have just purchased a new demo unit, and I'll expect a fresh car from the factory.
When you get that JD Powers survey, please make sure to mark it poor in the areas that you see fit.
I'm tempted to cancel my order with all of these issues new people are having...I better go have a drink and calm down.
And before people start giving me the Tesla Kool Aid, the BOTTOM LINE is they should have never delivered the car in this condition--PERIOD. And YES, I'm referring to the NEW ones.
Tex,
I consider myself a VERY objective person. I'm very fair and honest. I'd say don't worry so much. With no technology like this there are always going to be issues and kinks to work out. By you buying this early you agreed to be an "early adopter" and you have to have some more patience than the traditional ICE type car. You will LOVE the car. I just think you need to be a bit open minded. The car is incredible.
I agree with you that some people are Tesla Fanbois and claim Tesla can do no wrong. I'm not one of them. But I can also say that this is the most fantastic car I've ever owned and I'm not a car guy. If you told me I'd be spending $125,000+ on a car before I'd tell you that you were crazy. If you told me that I'd be spending $250,000 in less than a year with EV I'd say you were crazy. I plan to buy the Model X next year as well.