On the very first night, i tried to hook the keyfobs on our keychains but they would not fit. That left those fobs in my shallow pocket. During the excitement of that night, i must have dropped one of them in the back seat of the car. I searched high and low that night, including the interior of the car. I finally gave up. A month and a half later, i get a persistent message on the screens , "Key battery needs replacing". I decided to stop by the Rockville, MD service center to have them take a look and to program a new key fob for me. The guys were great. They even gave me a discount when i told them that the reason the fob was lost is because i could not put it on the key chain soon enough. Pete, the ranger/technician, gave me a new battery for my remaining fob, and programmed a new fob for the car. The "replace key battery message" persisted in spite of all that. Pete was puzzled, he scratched his head a few times and then looked at me. "that lost keyfob could be in the car now could it", he said. Now i thought to myself, on the downside i am an idiot, on the upside i get my fob back and save $230.00. I said go ahead and look. He empties the car and sure enough the fob is just below the back seat in the trunk area. It must have been hidden in the backseat and the driving shook it out. We all had a laugh, I thanked Pete for the wonderful job he did and the wonderful customer service he provided. See, after finding my error, he still treated me with respect. He even installed my front license plate and bracket for me. Actually, both Nathan and Pete were great. Hats off to the service guys in Rockville, MD. This was my first experience as i have not needed anything else until now.