The Saga Continues

[GTIceman]

So as many of you know I leased a P90D w/ Lud under the crazy 2 year fire sale. Well many of you know that I flew to Cleveland to get the car after all kinds of issues and still more existing. so another one popped up today and I wanted to let everyone see the current list and the new item(s).

Existing:
Car delivered with 482 more miles than it had when it was reserved
Upper hatch and lower hatch interior trim scuffed badly and covered with a permanent marker
Right passenger wheel scuffed badly
Left passenger wheel chipped
Driver's mirror cap rock chipped to an extremely excessive state

New:
Drivers pillar interior trim falling off
Battery pack was a loaner

The second new item is the one that just came to my attention. Apparently nobody in the delivery chain knew or decided to flag the fact that I would be getting contacted by Tesla to have my battery pack swapped out because the one on the car is loaner pack. I spoke to my delivery specialist and she had no idea. The service center call person was confused when I said what do you mean loaner pack I just bought this car. These are the types of issues that just continue to flabbergast me. The battery pack is such the heart of the car and yet nobody thought it should be flagged when the car was sold!

So I scheduled the appointment for next week as that is the only time they had available. I asked about the other parts and they have no idea those were even being requested or what the status is.

Don't get me wrong, I love the car but boy the service and experience is terrible! I know someone posted contact information for a high level exec in CA so if anyone has that handy please post it here again.

 

[theslimshadyist]

Here you go and best with getting your issues resolved.

https://www.linkedin.com/in/ganesh-srivats-b05614

 

[Camera-Cruiser]

That's a bummer. Service centers are so different. I just had an incredibly good experience at the Buena Park, CA service center. Actually, they've all been good there. Dropped my S85 off and was handed a P85 loaner. Timing was such that I had an "upgrade" for the weekend and all issues resolved.

 

[GTIceman]

It just amazes me that something like a loaner pack wasn't flagged somewhere prior to selling the car

 

[SabrToothSqrl]

what the heck is a loaner pack and will your pack have the same 90% charge range?

I'd be pretty ticked off too...

 

[GTIceman]

what the heck is a loaner pack and will your pack have the same 90% charge range?

I'd be pretty ticked off too...

Apparently loaner packs were for cars that had bad cells and need the packs to be pulled. It is very rare as my Delivery Specialist in Tampa was so confused about the situation. I have a million questions for them when I go in next week. I am not happy.

 

[theslimshadyist]

@GTIceman I reached out to Ganesh to resolve a pricing discrepancy and it trickled down to my local team and in the end, Tesla made me whole.

 

[GTIceman]

@theslimshadyist thanks I reached out as well. I appreciate the info. I mean they need to get their act together.

 

[u00mem9]

If the current pack is working well, I would suggest you tell them to get lost. You purchased the pack currently in the car. It's their problem.

 

[GTIceman]

Ganesh responded back to me less than 24 hours later. He said he is looking into the background and will schedule a call as soon as he has all the information as to the car.

 

[theslimshadyist]

Ganesh responded back to me less than 24 hours later. He said he is looking into the background and will schedule a call as soon as he has all the information as to the car.

Great to hear that you had some success. I'm confident he will come through for you!

 

[Evbwcaer]

I'm a little confused. You say you leased the car and then also say you bought the car?

Was it a new car or floor model?

 

[GTIceman]

I'm a little confused. You say you leased the car and then also say you bought the car?

Was it a new car or floor model?

It is a lease, I never said I bought it. I said they sold it.

It was an inventory car. It has a unique story. The car was still sold as a new vehicle. It doesn't matter if it is a lease or a outright purchase.

 

[bonaire]

Every pack replacement should be a one-timer (if you ever followed hockey...)

Don't put in a replacement pack as a "loaner" that will later be removed for another replacement. Pack changes take hour+ of labor and are costly in storage too. Why not just replace and be done. Unless the pack doesn't have the proper equipment (contactors, whatever) to make it viable in the P90DL model. The answer should be "leave the pack in as-is".

 

[GTIceman]

Every pack replacement should be a one-timer (if you ever followed hockey...)

Don't put in a replacement pack as a "loaner" that will later be removed for another replacement. Pack changes take hour+ of labor and are costly in storage too. Why not just replace and be done. Unless the pack doesn't have the proper equipment (contactors, whatever) to make it viable in the P90DL model. The answer should be "leave the pack in as-is".

I agree. Also they called me today to tell me my key was broken. I am confused about that as well.

 

[GTIceman]

Okay just to provide an update. Tesla has had the car for over two weeks and today I went to pick it up. There was a new chip on the passenger side, none of the scratches they said they were fixing were touched on the passenger side. The turn signal chrome piece on the passenger side was scratched; it wasn't before. the anchor for the mats was not fixed and the HVAC vent was still broken. Needless to say I refused taking the car back until it was all corrected.

Oh also Tesla screwed up my ACH payments and never took last months and asked me to pay both months at the same time. I said no, you need to break it up over the next few months, your screw up not mine. They never processed me into the ACH payment system even though I had an email confirmation. Issue #26 with the car.

 

[Max*]

Oh also Tesla screwed up my ACH payments and never took last months and asked me to pay both months at the same time. I said no, you need to break it up over the next few months, your screw up not mine.

Everything else is wrong, while I'm not sure of the legality, this isn't very ethical from your standpoint.

You owe them the money for last month, you owe them the money for this month. Unless you went out and spend last months money (which you shouldn't have, because you knew sooner or later they'd come get it), why do they need to spread it over the next few months?

Two wrongs don't make a right.

 

[SD_Engnr]

Okay just to provide an update. Tesla has had the car for over two weeks and today I went to pick it up. There was a new chip on the passenger side, none of the scratches they said they were fixing were touched on the passenger side. The turn signal chrome piece on the passenger side was scratched; it wasn't before. the anchor for the mats was not fixed and the HVAC vent was still broken. Needless to say I refused taking the car back until it was all corrected.

Oh also Tesla screwed up my ACH payments and never took last months and asked me to pay both months at the same time. I said no, you need to break it up over the next few months, your screw up not mine. They never processed me into the ACH payment system even though I had an email confirmation. Issue #26 with the car.

YIKES! Is it too late to just return the car?? Or exchange it for something comparable? Man, this has been one tough journey for you.

 

[jelloslug]

Frankly, at this point I would look into what needs to be done for you to hand it back over.

 

[VikH]

Okay just to provide an update. Tesla has had the car for over two weeks and today I went to pick it up. There was a new chip on the passenger side, none of the scratches they said they were fixing were touched on the passenger side. The turn signal chrome piece on the passenger side was scratched; it wasn't before. the anchor for the mats was not fixed and the HVAC vent was still broken. Needless to say I refused taking the car back until it was all corrected.

Oh also Tesla screwed up my ACH payments and never took last months and asked me to pay both months at the same time. I said no, you need to break it up over the next few months, your screw up not mine. They never processed me into the ACH payment system even though I had an email confirmation. Issue #26 with the car.

It sounds like you had a long list of issues. Did the SC fix anything? Did they do the battery swap?