"we kind of use the vehicle app. So we definitely have better servicing than the rest of the industry"
To Elon Musk it is an advantage to never talk to a human being. For most of the world, who have higher emotional quotants, talking to a human being is much preferred. In many cases it is much faster to communicate the issue, and the potential solution, by direct human interaction.
I believe this is one of the weakest areas for Tesla. I am afraid it cannot be corrected as long as Musk keeps absolute control of the corporation.
Please do not misunderstand, I'm actually a Musk fan. His great intelligence makes up for much of his extremely low emotional quotant. But it cannot cannot replace it entirely. In my opinion he needs to find a person with great understanding, that he can trust, and turn over the person to person interaction elements of Tesla to that Leader.
Now, how do we get him to do it?
And is it really that important at all?
And, sorry Elon, but I hate that app.
To Elon Musk it is an advantage to never talk to a human being. For most of the world, who have higher emotional quotants, talking to a human being is much preferred. In many cases it is much faster to communicate the issue, and the potential solution, by direct human interaction.
I believe this is one of the weakest areas for Tesla. I am afraid it cannot be corrected as long as Musk keeps absolute control of the corporation.
Please do not misunderstand, I'm actually a Musk fan. His great intelligence makes up for much of his extremely low emotional quotant. But it cannot cannot replace it entirely. In my opinion he needs to find a person with great understanding, that he can trust, and turn over the person to person interaction elements of Tesla to that Leader.
Now, how do we get him to do it?
And is it really that important at all?
And, sorry Elon, but I hate that app.
