Things must be better? Ended up rejecting my vehicle delivery today 06.03.2023

[Brown1428]

When I joined TMC in 2020, the Model Y Delivery forum was post after post of horrible delivery experiences, manufacturing & workmanship defects, SC nightmares, etc. I look around 3 years later and things appear to be much calmer. The most popular QC related post atm depicts issues, while troubling, that are trivial compared to what we saw in 2020.

Has QC really improved or have folks been beaten into submission? Picking up a ‘23 MYP Saturday, so I’ll soon learn for myself, just curious.

 

[Simans82]

The views on this topic vary widely (to say the least), but our white 2021 LR and now our black 2023 MYP fully met our expectations. We've been buying/leasing cars for ~25 years and have plenty of perspective regarding what to expect. I know there are plenty of justifiable issues that are discovered and require repairs, but we've been pleased with both deliveries/cars.

 

[Brown1428]

The views on this topic vary widely (to say the least), but our white 2021 LR and now our black 2023 MYP fully met our expectations. We've been buying/leasing cars for ~25 years and have plenty of perspective regarding what to expect. I know there are plenty of justifiable issues that are discovered and require repairs, but we've been pleased with both deliveries/cars.

Thanks for sharing your experience. I had a terrible experience with my 2020 MYLR, so bad that Tesla ended up re-purchasing the vehicle. I understood then that I was simply unlucky, and there were many folks out there who had much better experiences.

 

[Brown1428]

Overall the build quality of the Model Y has vastly improved in the three years since I bought my first one. I was supposed to take delivery of a HW 3.0 MYP today but it didn't pan out the way I wanted.

I'll start with the good:

1. Hatch, glass, hood, fender, and door alignment is significantly better than the 2020 cars. The car had uniform gaps and the doors closed softly. Hatch alignment was perfect and there was no evidence of tampering on the hinges.
2. Interior was near perfect. Very clean top to bottom. No significant issues.
3. No weird or unsightly gaps around headlights, no headlight lip over bumper cover issue, and no overlap of fender tip to bumper cover issue.
4. Car was unlocked and Tesla staff gave me all the time needed to look over the car

The bad:

1. The headliner was sagging a bit in the center. Weird that this has not been addressed since it was very common back in 2020.
2. Paint was scratched in a few places. Clear coat scratches deep enough to catch the fingernail.
3. The passenger doors need to pulled in ~2mm (striker plate adjustment) but the hinges were properly positioned and aligned and had not been tampered with.

Ultimately I did not get the confidence I needed that the paint would be corrected to my satisfaction. Tesla service is very hit-or-miss when it comes to fixing cosmetic issues and they refused to issue a credit. Tesla staff was respectful and courteous throughout, but I've had too many bad experiences with the SC to trust that these issues would be resolved with minimal hassle.

 

[illusion]

Overall the build quality of the Model Y has vastly improved in the three years since I bought my first one. I was supposed to take delivery of a HW 3.0 MYP today but it didn't pan out the way I wanted.

I'll start with the good:

1. Hatch, glass, hood, fender, and door alignment is significantly better than the 2020 cars. The car had uniform gaps and the doors closed softly. Hatch alignment was perfect and there was no evidence of tampering on the hinges.
2. Interior was near perfect. Very clean top to bottom. No significant issues.
3. No weird or unsightly gaps around headlights, no headlight lip over bumper cover issue, and no overlap of fender tip to bumper cover issue.
4. Car was unlocked and Tesla staff gave me all the time needed to look over the car

The bad:

1. The headliner was sagging a bit in the center. Weird that this has not been addressed since it was very common back in 2020.
2. Paint was scratched in a few places. Clear coat scratches deep enough to catch the fingernail.
3. The passenger doors need to pulled in ~2mm (striker plate adjustment) but the hinges were properly positioned and aligned and had not been tampered with.

Ultimately I did not get the confidence I needed that the paint would be corrected to my satisfaction. Tesla service is very hit-or-miss when it comes to fixing cosmetic issues and they refused to issue a credit. Tesla staff was respectful and courteous throughout, but I've had too many bad experiences with the SC to trust that these issues would be resolved with minimal hassle.

View attachment 943719View attachment 943720View attachment 943721

What is the first photo of ?

 

[Brown1428]

Thank you to the mods for burying this post where no one will see it

 

[Brown1428]

What is the first photo of ?

This is the sagging headliner. A picture of where the headliner meets the glass roof in-between the driver and rear passenger. This is a nit imo. I would never reject a car for this reason alone, still, I was little surprised it hasn't been addressed in the last 3 years.

 

[illusion]

This is the sagging headliner. A picture of where the headliner meets the glass roof in-between the driver and rear passenger. This is a nit imo. I would never reject a car for this reason alone, still, I was little surprised it hadn't been addressed in the last 3 years.

But that looks serious, won't that cause leaks ?

 

[jjrandorin]

Thank you to the mods for burying this post where no one will see it

I put it into a thread you already started, on thursday, about build quality. This is the same topic, by the same person (you).

 

[Brown1428]

But that looks serious, won't that cause leaks ?

No, it has nothing to do with how the glass roof is sealed. It's purely cosmetic. I don't like the way it looks but it also doesn't bother me excessively.

 

[Brown1428]

I put it into a thread you already started, on thursday, about build quality. This is the same topic, by the same person (you).

You might've updated the title to better reflect the content since I did not intend for this post to appear here.

 

[jjrandorin]

You might've updated the title to better reflect the content since I did not intend for this post to appear here.

I added some additional detail to the thread title at your request.