Welp, here's the result... 8AM appointment today.
Reason: Went in to fix alignment of steering wheel. Was off prob 10 degrees. Car was tracking straight.
Estimate: $0 charge since reported day after delivery. Quoted 1.5 hours of time to fix.
Prep: Detailed car to spotless inside and out and took pics of the outside and inside just in case.
Result: Alignment of steering wheel was still pointed to the right slightly, prob 2 or 3 degrees. Car also slightly pulls to the right now. Car came back like it was in a dust storm. The front seats and dash came back with dust and debris. The front seats and door panels came back with marks on them like smeared dirt. Luckily everything cleaned off but I damn sure will not go back unless I absolutely have to for a major issue. Was done at 10AM
After: Cleaned everything off with multiple towels. Had to work pretty hard on the seat to remove the stains. Went under the car and did the friggin adjustment myself and now the wheel is straight. I would have done this to start with if I was confident the wheels were at least pointing straight and not toed in or out. I included a pic of the new towells just to show how much I am talking about here. How, why, I have no idea although I could hear someone grinding something in there and the drivers side of my car was def dirtier than the right so I assume something on that side was being heavily worked on.
Lesson: I won't go back to this SC unless they are absolutely the only one that can fix the issue. It's just not worth it. The SC obviously doesn't believe in using a clean tech to move cars, paper mats when servicing, clean the vehicle after, anything a dealer like Lexus has done for me. One simple rule, never return a car to a customer in worse condition. Seriously.
First let me say, I LOVE this car and it really pisses me off that the company allows their service centers to be run like this. Seriously, you're going to open my door into a $100k+ car? The techs just appear to have zero respect for vehicles or the managers allow it or both. I hate to say it but it's like they are Jiffy lube techs with nicer tools. If you are going to sit in my brand new car, at least wash your hands and ass and / or put a mat down. Hell, get someone else to move it. It's really that simple.
One last thing. My app kept saying "Ready for Pickup" even though my car is at home. I called the service center and they opened then closed the ticket again, asked me to force close the app and reopen. That worked. Message is gone.
My background is service operations and if I had the time I would kick a SC into high gear.
