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This kind of thing is why everybody hates you, dealers!

Discussion in 'Off Topic' started by mikeash, Feb 23, 2015.

  1. mikeash

    mikeash Active Member

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    I thought I had a pleasant experience buying my Toyota from a local dealer a couple of years ago. But I went for a Tesla once I could afford it, and now I'm trading in my Prius for a Model S.

    I went to get a replacement title from the DMV because I couldn't find it, and they said, sorry, there's a lien on this. Huh? I never financed the thing. Turns out the dealer titled it with a lien even though I didn't finance it. And now it's likely going to take several days to un-screw the situation, delaying my delivery for the Model S.

    I mean, how do you screw that up? I wrote them a big fat check, and they still managed to send the thing off to Toyota Finance? Idiots! And of course this was long ago, so I don't even have anyone I can yell at.

    Sorry, I just had to vent.
     
  2. cpa

    cpa Member

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    Sorry for your inconvenience and dealer incompetence!

    In California, if you finance your car, you do not receive the "pink slip." (Now it is more like a rainbow, but we still call it the pink slip.) In addition when you receive the registration in the mail for the first time and in subsequent years, the registration will note "registered owner" (the buyer) and legal owner (the bank or finance company." It stays like this until the debt is paid off and the lien is removed. So, if there were a mistake, the buyer could get remedied within a month or so of purchase.

    I guess Virginia must have different rules for holding title to autos.
     
  3. mikeash

    mikeash Active Member

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    I've never financed a car before (well... not intentionally!) so I have no idea what the rules are like in Virginia for it. My registration doesn't say anything about it, but I have no idea if that's because Virginia registrations don't say that in general, or because of the nature of this particular screwup.

    Mental note for next time: check on this stuff earlier!
     
  4. Krugerrand

    Krugerrand Active Member

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    Now, now, you know very well they were looking out for you, mikeash. They have your best interests at heart. The inconvenience you're experiencing now is for your own good. Embrace the debacle and be happy for the opportunity. :)
     
  5. strider

    strider Active Member

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    Did it not list the lien on the title? I live in Cali now with the system cpa described but I grew up in Oklahoma. There you get the title but there's a section that lists any lein holders right there on the title. Strange that Virginia doesn't do something similar.

    Sorry to hear about your troubles!
     
  6. tga

    tga Active Member

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    I've bought cars with financing in CT and MA. In both states, if there is a lienholder, the DMV sends the newly-issued title directly to the lienholder. You never see it. There is no indication on the registration that there is a lienholder.

    If your state is like CT or MA, maybe you couldn't find it because it was originally sent to the leinholder (ie, Toyota Finance) instead of you?

    In the last two cars I financed, the banks lost/destroyed the titles (intentionally? I don't know...). When I paid off the loans, they sent me a release of lien letter, but played dumb on supplying a title. I had to order a replacement/duplicate, on my nickle, of course. Thanks for letting me vent, too.
     
  7. mikeash

    mikeash Active Member

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    I'm certain that's the case. When I was hunting around my files for it, both my wife and I were a bit confused because we never remembered getting the thing... but of course it had to be there! It must not have occurred to me when I purchased it that I never saw a title.

    Fortunately Toyota is being helpful in getting this resolved, they're just not terribly fast.
     
  8. NoMoGas

    NoMoGas Member

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    May not have been a "mistake". Vehicles with liens are "on the books" showing as an asset, along with your cash so a two fer. If you were the only one, fine, but they wouldn't be the first dealer to cook the books of credit-worthyness by "mistakenly" holding inventory assets that should have been released long ago.
     
  9. iadbound

    iadbound Member

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    Yikes!! But I'm in VA too, and there is no way the DMV would have sent you the title if Toyota had titled it with a lien. It is VA after all -- sticklers.
     
  10. mikeash

    mikeash Active Member

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    I've been trying all day to reach my contact at the dealer for an update with no success. Love these guys!

    Decided to try Toyota Financial directly and had better results there. They're either sending me the title itself or a letter of lien release (they didn't know which, awesome!) FedEx overnight, and it should get here tomorrow. (Although the representative told me to wait until Thursday morning before I panic, just in case.)

    Learning is fun!
     
  11. JST

    JST Active Member

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    Right--in VA, if you finance a vehicle, the financing company gets the title. You only get the title once the lien is removed.
     
  12. mikeash

    mikeash Active Member

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    In case anyone is wondering how this turned out, everything is now resolved. FedEx showed up this afternoon with a letter of lien release from Toyota. A quick trip to the DMV and I have a new title. Delivery of my Model S is scheduled for tomorrow afternoon. Hooray!
     
  13. MikeL

    MikeL some guy

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    That's good, please keep in mind, as we all do, just how much the dealership "protected" you, the consumer :rolleyes:. Your testimony, as personal experience might come in handy.
     
  14. mikeash

    mikeash Active Member

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    Oh yeah, "protection" as in "racket." Can't see how we could possibly survive without them.
     
  15. mikeash

    mikeash Active Member

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    Just one more quick followup to properly end the story: took delivery today with no drama. No unexpected nonsense appeared at the last minute. The Model S (need to think of a good name for it now) is happily charging in my garage as we speak. Fantastic car, and well worth the hassle from Toyota.
     
  16. MikeL

    MikeL some guy

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    Nice! Better post a pic or 2 of your shiny new E-sled
     
  17. mikeash

    mikeash Active Member

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    But... they all look the same!

    Oh, fine.

    IMG_2821.JPG IMG_2822.JPG
     
  18. andrewket

    andrewket 2014 S P85DL, 2016 X P90DL (soon 100)

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    Virginia offers electronic titles. With the lien it's more than likely you never received it.
     
  19. mikeash

    mikeash Active Member

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    Electronic titles probably answer the question of what happened to the original title, which mystified me. I figured either the dealer or the finance company would have it and send it to me, and I couldn't figure out why they'd just send me a letter and I'd have to go get a new one. If a physical title never existed in the first place, that would do it.
     
  20. andrewket

    andrewket 2014 S P85DL, 2016 X P90DL (soon 100)

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    The good news is with electronic titles, under normal conditions the lien can be released and you can go to the DMV to pick up the title within a few hours. I've done it a few times after paying off a loan.

    You have to tell the lien holder to specify pickup at a specific location though. Otherwise the default is a title is printed and mailed to you.
     

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