Reading a post on this forum my attention was directed to the screws that hold the rear lower aero cover. A poster had said to check the 3 screws since he found his were only finger tight. These screws are easily accessed under the car 14" forward of the rear bumper. I checked mine and they were all missing. My 3 is an early vin 12xxx with 15000 miles. The cover is not risking falling off but is loose where the screws are missing. I created a service appointment online, explained the issue and suggested they send me 3 screws and I would put them in. This would save me a lot of travel / wait time and save Tesla (parent) a billing from the service center. I heard nothing back on my request so I called Tesla service number and was told the only person that would read my notes is the service center that the work was assigned to. It is clear to me the service center is not going to send me screws and lose out on an hour of service billing. They are Tesla but are primarily looking out for their center and will not turn away a service call. The phone rep said a road service would call and arrange “something”. The following week a rep “Rafael” called, I explained I could put the screws in myself and even gave him the part number of the screws. I suggested that by sending the screws to put in myself it would save everyone, he refused and insisted it wasn’t going to cost Tesla and I had free service. Fortunately I have a friend of a friend that works at Tesla and reached out to get 3 screws. I am trying to do my part to save Tesla a few dollars. This is one small example of company waste. I am hoping that this mindset is not throughout the Tesla Company.